Administrative Coordinator-Westview Calgary Alberta, CAN View Job
About the role
Administrative Coordinator-Westview
Calgary
Overview
Reporting to the Community Manager, the Administrative Coordinator is responsible for providing leadership and direction for the daily activities of the administrative team, ensuring excellence in administrative operations and a seamless, high-quality resident and guest experience that reflects Silvera’s mixed-income brand standards. The Coordinator also contributes to sales and leasing activities, supports community marketing and communications, and develops and implements fee-for-service opportunities to achieve Silvera’s revenue metrics.
Responsibilities
Administrative and Service Experience
Provides oversight to ensure that resident and guest experiences reflect Silvera’s commitment to excellence in the mixed income communities.
Support community management in ensuring all Continuing Care Act standards and Silvera policies are adhered to.
Fosters an inclusive, respectful, and welcoming atmosphere.
Oversees the ongoing development of the reception team, emphasizing hospitality, proactive engagement, and personalized service.
Liaises between the Community Manager, residents, and guests to ensure clear communication and timely resolution of requests or concerns.
Serves as the primary contact for inquiries and special requests, to ensure all needs are met promptly and courteously.
Creates and implements resident and guest experience strategies tailored to the mixed-income portfolio.
Tracks and reports on resident and guest interactions, service feedback, and sales performance to identify trends and areas for improvement.
Monitors property conditions, including cleanliness, amenities and operations, and reports improvement opportunities.
Assists with emergencies and serves as a resource for operational support.
Other duties as assigned.
Sales & Leasing Support
Conducts tours and provides information to prospective residents and families, supporting leasing and occupancy goals.
Responds to prospective resident and family inquiries, completes move-in, transfer, and move-out processes.
Collaborates with the Leasing Enablement Lead to follow up on leads, maintain accurate suite availability reporting, report on sales performance and service trends.
Coordinates with Building Operator and Housekeeping Supervisor to ensure suite readiness and smooth suite turnover.
Communications & Community Engagement
Drafts, edits, and distributes community communications, including newsletters, notices, and resident updates.
Develops and supports internal and external social media content that highlights community life and promotes Westview Campus programs and events.
Collaborates with the Community Manager, residents, and guests to ensure clear, timely, and positive communication.
Acts as a brand ambassador during tours, events, and outreach activities.
Qualifications
Minimum 3 years’ administrative experience, preferably in housing, hospitality, or property management.
Diploma or certificate in administration or hospitality management, or equivalent experience.
Previous leadership or team coordination experience preferred.
Demonstrated ability to deliver elevated guest service and resident experiences.
Experience supporting sales, leasing including conducting tours, handling inquiries, and maintaining prospect relationships.
Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint); knowledge of Yardi and social media platforms is an asset.
Strong organizational, communication, and relationship-building skills with attention to detail and professionalism.
Able to act with discretion, initiative, and diplomacy in managing time-sensitive and confidential matters.
Willingness to travel occasionally to support other Silvera communities as required.
Employment Level
Full-time
Work Conditions
Combination of sitting, standing, and walking; occasional lifting up to 25 lbs.
Will be required to perform repetitive data entry/keyboard tasks.
May be required to assist with furniture setup, entrance snow removal
Potential exposure to bodily fluids and industry standard cleaning chemicals
Hours of Work
Monday to Friday, 7:30am – 4:00pm. Shift may be altered to allow for weekend and evening coverage as operationally required.
About Silvera For Seniors
See Yourself in Our Story
About Silvera for Seniors
Silvera is Calgary's leading non-profit provider of affordable housing and services for people 65+. For more than 50 years, Silvera for Seniors has provided safe, affordable housing for 1,500 lower-income Calgary seniors from all walks of life. We are Calgary’s largest provider of affordable seniors’ housing, the second largest in Alberta.
Our 25 communities are located in all four quadrants of the city. They offer independent living with a range of housing and support options for lower-income people in the “silver era” of their lives. We recognize that all people are individuals, and we work to create vibrant communities that residents can call home. We work with partners across Calgary to augment the services and supports we provide.
Our Purpose
Our purpose is to give seniors the respect they deserve and make it great to be a senior in Calgary.
Our Vision
Silvera will be a leading advocate and caring provider of affordable homes and services for seniors to live in place with dignity.
Our Values
Service Respect Teamwork Safety Creating Homes Making a Difference
Join us!
Do you want to be a voice for seniors in Calgary? Do you want to help build communities that support independence, dignity and aging in community? Do you want to be part of a best-in-class results-based organization?
Silvera for Seniors is an exciting, dynamic organization, consistently growing and changing. We’ve been excelling in this industry in Calgary for over 50 years and are always looking for talented individuals to join our inspiring team!
Our employees make a difference in the Silvera story and in the unique stories of each of our 1,500 residents. Our team works as leading advocates and caring providers of affordable homes and services for lower-income seniors.
We believe in a diverse workforce, career advancement, employee recognition and offering competitive salary and benefits package. We are committed to ongoing training and support for all employees, which helps them to create their careers and excel in providing professional and superior service to our residents.
We also believe in fostering positive relationships with employees, residents and families, all levels of government and all our service providers.
Benefits of working with Silvera
Silvera recognizes skills and experience, and it facilitates a work/life balance by providing:
o Comprehensive benefits plan, with matching pension savings plans o Flexible work schedule and lieu time o Career growth opportunities o Employee recognition programs and events o Strong health and wellness culture. o Work skills training throughout the year
For further information about Silver for Seniors, we encourage you to visit our website at www.silvera.ca
Administrative Coordinator-Westview Calgary Alberta, CAN View Job
About the role
Administrative Coordinator-Westview
Calgary
Overview
Reporting to the Community Manager, the Administrative Coordinator is responsible for providing leadership and direction for the daily activities of the administrative team, ensuring excellence in administrative operations and a seamless, high-quality resident and guest experience that reflects Silvera’s mixed-income brand standards. The Coordinator also contributes to sales and leasing activities, supports community marketing and communications, and develops and implements fee-for-service opportunities to achieve Silvera’s revenue metrics.
Responsibilities
Administrative and Service Experience
Provides oversight to ensure that resident and guest experiences reflect Silvera’s commitment to excellence in the mixed income communities.
Support community management in ensuring all Continuing Care Act standards and Silvera policies are adhered to.
Fosters an inclusive, respectful, and welcoming atmosphere.
Oversees the ongoing development of the reception team, emphasizing hospitality, proactive engagement, and personalized service.
Liaises between the Community Manager, residents, and guests to ensure clear communication and timely resolution of requests or concerns.
Serves as the primary contact for inquiries and special requests, to ensure all needs are met promptly and courteously.
Creates and implements resident and guest experience strategies tailored to the mixed-income portfolio.
Tracks and reports on resident and guest interactions, service feedback, and sales performance to identify trends and areas for improvement.
Monitors property conditions, including cleanliness, amenities and operations, and reports improvement opportunities.
Assists with emergencies and serves as a resource for operational support.
Other duties as assigned.
Sales & Leasing Support
Conducts tours and provides information to prospective residents and families, supporting leasing and occupancy goals.
Responds to prospective resident and family inquiries, completes move-in, transfer, and move-out processes.
Collaborates with the Leasing Enablement Lead to follow up on leads, maintain accurate suite availability reporting, report on sales performance and service trends.
Coordinates with Building Operator and Housekeeping Supervisor to ensure suite readiness and smooth suite turnover.
Communications & Community Engagement
Drafts, edits, and distributes community communications, including newsletters, notices, and resident updates.
Develops and supports internal and external social media content that highlights community life and promotes Westview Campus programs and events.
Collaborates with the Community Manager, residents, and guests to ensure clear, timely, and positive communication.
Acts as a brand ambassador during tours, events, and outreach activities.
Qualifications
Minimum 3 years’ administrative experience, preferably in housing, hospitality, or property management.
Diploma or certificate in administration or hospitality management, or equivalent experience.
Previous leadership or team coordination experience preferred.
Demonstrated ability to deliver elevated guest service and resident experiences.
Experience supporting sales, leasing including conducting tours, handling inquiries, and maintaining prospect relationships.
Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint); knowledge of Yardi and social media platforms is an asset.
Strong organizational, communication, and relationship-building skills with attention to detail and professionalism.
Able to act with discretion, initiative, and diplomacy in managing time-sensitive and confidential matters.
Willingness to travel occasionally to support other Silvera communities as required.
Employment Level
Full-time
Work Conditions
Combination of sitting, standing, and walking; occasional lifting up to 25 lbs.
Will be required to perform repetitive data entry/keyboard tasks.
May be required to assist with furniture setup, entrance snow removal
Potential exposure to bodily fluids and industry standard cleaning chemicals
Hours of Work
Monday to Friday, 7:30am – 4:00pm. Shift may be altered to allow for weekend and evening coverage as operationally required.
About Silvera For Seniors
See Yourself in Our Story
About Silvera for Seniors
Silvera is Calgary's leading non-profit provider of affordable housing and services for people 65+. For more than 50 years, Silvera for Seniors has provided safe, affordable housing for 1,500 lower-income Calgary seniors from all walks of life. We are Calgary’s largest provider of affordable seniors’ housing, the second largest in Alberta.
Our 25 communities are located in all four quadrants of the city. They offer independent living with a range of housing and support options for lower-income people in the “silver era” of their lives. We recognize that all people are individuals, and we work to create vibrant communities that residents can call home. We work with partners across Calgary to augment the services and supports we provide.
Our Purpose
Our purpose is to give seniors the respect they deserve and make it great to be a senior in Calgary.
Our Vision
Silvera will be a leading advocate and caring provider of affordable homes and services for seniors to live in place with dignity.
Our Values
Service Respect Teamwork Safety Creating Homes Making a Difference
Join us!
Do you want to be a voice for seniors in Calgary? Do you want to help build communities that support independence, dignity and aging in community? Do you want to be part of a best-in-class results-based organization?
Silvera for Seniors is an exciting, dynamic organization, consistently growing and changing. We’ve been excelling in this industry in Calgary for over 50 years and are always looking for talented individuals to join our inspiring team!
Our employees make a difference in the Silvera story and in the unique stories of each of our 1,500 residents. Our team works as leading advocates and caring providers of affordable homes and services for lower-income seniors.
We believe in a diverse workforce, career advancement, employee recognition and offering competitive salary and benefits package. We are committed to ongoing training and support for all employees, which helps them to create their careers and excel in providing professional and superior service to our residents.
We also believe in fostering positive relationships with employees, residents and families, all levels of government and all our service providers.
Benefits of working with Silvera
Silvera recognizes skills and experience, and it facilitates a work/life balance by providing:
o Comprehensive benefits plan, with matching pension savings plans o Flexible work schedule and lieu time o Career growth opportunities o Employee recognition programs and events o Strong health and wellness culture. o Work skills training throughout the year
For further information about Silver for Seniors, we encourage you to visit our website at www.silvera.ca