• Job ID: 57260
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Revenue Services, Various - See Below
• Work Location: 5100 Yonge St, Toronto, M2N 5V7
• Job Type & Duration: Full-time, Permanent Vacancies
• Hourly Rate and Wage Grade: $31.60 - $34.48 per hour
• Shift Information: Monday to Friday, 35 Hours per Week
• Affiliation: L79 Full-time
• Number of Positions Open: 10+
• Posting Period: 26-Aug-2025 to 10-Sept-2025

Section Information & Requirements

1 Permanent Vacancies - RevSvcs Utility Billing & Parking Ticket Unit

This position is responsible for the billing of Water, Sewage and Solid Waste Services on the Utility Accounts and perform supporting clerical services, telephone and counter enquiries regarding billings, readings, etc.

• The ability to perform complex calculations and data analysis is needed for this vacancy.

1 Permanent Vacancies - RevSvcs UB&PT Investigation Utility Billing Unit

This position is responsible for performing detailed investigations to support Utility Billing and the Vacant Home Tax program, which is achieved by reviewing and analyzing water consumption data, attending field inspections, and completing reports of those findings. This position also investigates complaints, provides verbal and/or written explanation regarding utility accounts, and analyzes water consumption and bills accordingly.

• A valid Province of Ontario Class "G" Driver’s Licence and City’s operator’s permit is needed for this vacancy/

• Field Inspections are required for this unit.

2 Permanent Vacancy - RevSvcs CS Account Administration Unit

This position is responsible for the effective and efficient processing of Ownership and Mailing address changes to Tax and Utility Accounts, generating of Tax and Utility Certificates, initiating of service orders or final reads in Utility and processing of mailing Designate Forms. This position is also responsible for performing clerical services by processing journal entries, reviewing Tax and Utility accounts, and answering enquiries on the phone and or the counter.

3 Permanent Vacancies - RevSvcs Property Tax R****ebates Unit

This position is responsible for the processing, verification and calculation of Property Tax Rebates as it relates to Property Tax Water and Solid Waste Relief Program, the Charity Rebates, Co-operative Housing Grant Program, Ethno Cultural and Veteran Clubhouses and Heritage Rebates while adhering to current legislation and City By-laws. This position includes handling the telephone and counter enquiries and responds to inquiries from taxpayers, lawyers, consultants, other government agencies, other Revenue units and other City divisions at the counter, by telephone, or in writing and provides information regarding applications, adjustments and related program requirements in an effective and courteous manner.

1 Permanent Vacancy - RevSvcs Refunds Unit

As a member of the Revenue Services team, reporting to the Supervisor, Refunds, and this position will analyze and validate refund requests. The Revenue Clerk 4 will receive and process refund requests for Property Taxes, Municipal Land Transfer Tax (MLTT) Utility Billing including Water, Sewer and Solid Waste, as well as Parking Infractions as well as perform journal entries and interact with the public to respond to inquiries by phone and in person.

Major Responsibilities:

• Extracts information from Water Management and Collection System (WMACS) to verify property address, billing information and account number on receipt of requests for New Service Reports from Toronto Water/Solid Waste Management, lawyers, owners, agents, etc.

• Arranges inspection appointment for Utility Billing Inspection Unit and calculates new bills as necessary.

• Updates account on Tax Management and Collection System (TMACS)/Water Management and Collection System (WMACS).

• Creates new water and solid waste to calculate and issue billings.

• Answers telephone and counter inquiries, reviewing and completing back-office customer service tickets regarding tax, and utility accounts, meter requests, new accounts, supplementary bills, and added penalties.

• Prepares service orders to confirm meter and MTU (meter transmission unit) information and configuration.

• Initiates tax/water account updates containing premises address, account number, transaction code, terms involved, reason for cancellation and forwards the information to supervisor.

• Searches and verifies records for the issuance to tax/water certificates, checks journal entries regarding charges, payments, etc.

• Processes water and solid waste bills to ensure correct account balances.

• Issues agent agreement forms where owner is not the occupant. Prepares letters for invalid agent agreement forms received.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Experience in providing clerical and administrative support in a financial/corporate environment, i.e. preparing letters, correspondence

• Experience using Microsoft Office Suite, (e.g. Word and Excel).

• Experience entering, retrieving data and maintaining databases.

• Experience working in a customer service environment dealing directly with the public, in person and by phone/mail.

• Experience performing complex calculations and data analysis.

• Must possess a valid Province of Ontario Class "G" Driver’s Licence and able to pass and maintain a City’s operator’s permit. (Only required for the RevSvcs UB&PT Investgtns Utility Billing Unit)

You must also have:

• Excellent organizational, analytical and multi-tasking skills with the ability to meet deadlines and assess priorities.

• Knowledge of legislation, regulations, bylaws, policies and procedures that relate to the Certificates and Ownership/Mailing address.

• Interpersonal skills and the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone/fax and in writing.

• Excellent communication skills with the ability to compose correspondence and memoranda.

• Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff.

• Ability to work independently with minimal supervision, prioritize work schedules and complete assigned duties within timelines.

• Ability to plan and organize appointments, meetings, etc.

• Ability to create and format reports and correspondence.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.