Location : #1323 8368 Capstan Way | Richmond, BC

Employment Type: Full-Time, Salaried

Salary : $65,000 to $70,000 depending on experience

About the Role

Molly Tea is a beloved Shenzhen-founded international tea brand focused on high-quality Jasmine tea beverages. We’re excited to be opening our first BC location at Union Square in Richmond and we're looking for a reliable and experienced Store Manager to oversee day-to-day operations and help build our team from the ground up. If you're passionate about beverages, customer service, and team leadership and you’ve got experience opening and running a similar cafe or milk tea shop, this is the perfect opportunity for you!

Key Responsibilities:

Store Setup & Opening

• Work closely with the owner and Molly Tea team during the pre-opening phase.
• Assist with initial store setup, equipment installation, layout, and compliance with health and safety regulations.
• Implement Standard Operating Procedures (SOPs) and ensure compliance with standards.
• Manage opening week preparations including launch planning and staff readiness.

Team Building & Management

• Recruit, interview, and onboard part-time team members (baristas/cashiers).
• Create and deliver training programs for new hires including drink preparation, customer service, POS usage, and cleanliness standards.
• Foster a positive team environment with ongoing coaching, mentoring, and performance management.

Scheduling & Shift Management

• Create and maintain weekly staff schedules based on operational needs and availability.
• Ensure all shifts are covered and manage any last-minute adjustments or absenteeism.
• Monitor and manage labor costs in line with sales forecasts.

Inventory & Supplies Management

• Oversee daily stock levels and manage ordering of ingredients, consumables, and packaging.
• Track inventory usage and minimize waste.
• Coordinate with the warehouse to pick up supplies as needed — a valid driver’s license and access to a vehicle is required.

Store Operations & Quality Control

• Supervise day-to-day operations including opening/closing procedures.
• Ensure high levels of cleanliness, organization, and health/safety compliance at all times.
• Maintain quality and consistency in beverage preparation and customer experience.
• Troubleshoot equipment or operational issues as they arise.

Customer Service & Community Engagement

• Lead by example in delivering excellent customer service.
• Handle escalated customer concerns and feedback professionally and effectively.
• Help build relationships with the local community to promote the store.

Reporting & Owner Liaison

• Create and present regular reports on sales performance, staff matters, and operational issues.
• Provide insights and suggestions for improvements in processes, promotions, and customer experience.
• Track and report key metrics such as labor hours, sales targets, and inventory usage.

Requirements:

• Minimum 4+ years of experience in a leadership or management role in a café, milk tea, or quick-service food & beverage environment.
• Must be legally eligible to work in Canada.
• Must possess a valid BC driver’s license and have access to a personal vehicle.
• Must be bilingual in English and Chinese

Qualifications:

• Experience with new store openings including recruitment, setup, and launch operations.
• Strong leadership, organizational, and people management skills. Ability to train and motivate a diverse team of part-time staff.
• Knowledge of inventory control systems and POS operations.
• Excellent customer service and conflict resolution skills.
• Strong time management and multitasking abilities.
• FOODSAFE Level 1 (by opening day)

Perks:

• Be part of an exciting brand launch and contribute to its growth from day one.
• Opportunity for career advancement to regional role as the brand grows
• Free drink during each shift worked
• 50% off all drinks as an employee!