About the role
Job Description:
The Client Account Coordinator will assist the account manager. They are responsible for managing and communicating the daily activities of clients. Must offer an exceptional service support by identifying and assessing customer needs to achieve satisfaction. This position requires an individual who is highly detail oriented, organized, client-focused, and able to function effectively in a fast-paced environment.
Duties and Responsibilities
- Maintain a positive, professional attitude to ensure client satisfaction.
- Respond promptly to client inquiries and communicate clearly with internal teams.
- Prioritize tasks effectively, addressing urgent issues and resolving problems quickly.
- Coordinate client requests with operations.
- Support the Account Manager as needed with meetings, SLA/KPI adherence, and reporting.
- Provide feedback to improve customer service processes.
Skills and Requirements
- 3–5 years of relevant experience (healthcare industry experience is an asset not a requirement).
- Bilingual (written and oral).
- Proficient in Microsoft Office (Outlook, Excel).
- Strong communication, organizational, and reporting skills.
- Detail-oriented with excellent time management.
- Able to manage multiple priorities, meet deadlines, and perform in a fast-paced environment.
- Motivated to learn and grow with the company.
Position Details
- Full-time, on-site role, Monday to Friday, 9 a.m. to 5 p.m.
Location
328 Rue Avro, Pointe-Claire, QC H9R 5W5
About GROUPE 3DM
3DM has been a Leader in logistics fulfilment and supply chain management for over 25 years by providing the fastest and most cost effective delivery of client’s goods to the consumer in order to maximise their e-commerce experience. We operate out of a 75,000 square foot warehouse and fulfill over 3000 orders a day. Known for our customized services and flexibility, we offer our clients an impressive array of 3PL solutions. Whether you require top to bottom supply chain management or just a little help with warehousing, orders or distribution, we’ll make it happen.
To learn more visit us at www.3-dm.com
About the role
Job Description:
The Client Account Coordinator will assist the account manager. They are responsible for managing and communicating the daily activities of clients. Must offer an exceptional service support by identifying and assessing customer needs to achieve satisfaction. This position requires an individual who is highly detail oriented, organized, client-focused, and able to function effectively in a fast-paced environment.
Duties and Responsibilities
- Maintain a positive, professional attitude to ensure client satisfaction.
- Respond promptly to client inquiries and communicate clearly with internal teams.
- Prioritize tasks effectively, addressing urgent issues and resolving problems quickly.
- Coordinate client requests with operations.
- Support the Account Manager as needed with meetings, SLA/KPI adherence, and reporting.
- Provide feedback to improve customer service processes.
Skills and Requirements
- 3–5 years of relevant experience (healthcare industry experience is an asset not a requirement).
- Bilingual (written and oral).
- Proficient in Microsoft Office (Outlook, Excel).
- Strong communication, organizational, and reporting skills.
- Detail-oriented with excellent time management.
- Able to manage multiple priorities, meet deadlines, and perform in a fast-paced environment.
- Motivated to learn and grow with the company.
Position Details
- Full-time, on-site role, Monday to Friday, 9 a.m. to 5 p.m.
Location
328 Rue Avro, Pointe-Claire, QC H9R 5W5
About GROUPE 3DM
3DM has been a Leader in logistics fulfilment and supply chain management for over 25 years by providing the fastest and most cost effective delivery of client’s goods to the consumer in order to maximise their e-commerce experience. We operate out of a 75,000 square foot warehouse and fulfill over 3000 orders a day. Known for our customized services and flexibility, we offer our clients an impressive array of 3PL solutions. Whether you require top to bottom supply chain management or just a little help with warehousing, orders or distribution, we’ll make it happen.
To learn more visit us at www.3-dm.com