Competition Number: REQ 7248

**TITLE:**Manager, Campus Retail & Resource Services

**DIVISION:**Ancillary Services

**SALARY:**Payband 10, $92,900 to $109,265 annually

HOURS PER WEEK: 37.5

**LOCATION:**51 Dockside Drive

**WORK MODALITY:**On-site

**STATUS:**Full Time Admin

VACANCY: Replacement

**EFFECTIVE DATE:**Immediately

**CLOSING DATE:**Open until filled.

Land****Acknowledgement

George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision

To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Description:

The Manager, Campus Retail & Resource Services is responsible for the effective operation, financial performance, and service excellence of the institutions retail and learning resource operations, including Campus Stores, Learning Resource Management (materials, uniforms, tools, etc.), and Student Locker Services. This position ensures that these services deliver value to students, faculty, and the broader community through efficient operations, innovative solutions, and affordable, student-centered pricing models. The role also contributes to strategic business development initiatives that enhance institutional revenue and community engagement.

Key Responsibilities:

-Commercial Operations

• Oversee operations of all Campus Stores, e-commerce, and locker services to ensure operational efficiency, financial accountability, and service excellence.
• Develop annual operating plans and budgets aligned with institutional priorities and values.
• Manage inventory, merchandising, pricing, and sales performance across retail channels.
• Lead seasonal retail initiatives including back-to-school, holiday, and convocation merchandise programs.
• Ensure the locker rental program operates efficiently and remains affordable for students.
• Advance e-commerce and digital retail strategies to expand access and generate new revenue streams.
• Develop collaborations with internal stakeholders such as the Student Association, Alumni, and Academic Departments to increase visibility and sales. -Learning Resource Management (materials, uniforms, tools, etc.)
• Collaborate with academic staff and faculty to identify, source, and deliver required and recommended learning materials.
• Develop and manage a centralized course adoption process, ensuring compliance with institutional and regulatory timelines. -Leadership and Business Development
• Provide leadership and training to staff across all areas of responsibility, fostering a culture of collaboration, accountability, and continuous improvement.
• Develop and monitor budgets, ensuring alignment with institutional financial and operational goals.
• Other duties as assigned.

Educational and Experience Requirements:

• Three-year diploma or degree from a recognized post-secondary institute in Business, Commerce, or a related field; equivalent combination of education and experience considered.
• Minimum five (5) years of experience leading full-time, part-time, and casual staff in a unionized environment is required.
• Experience operating a multi-location retail portfolio, preferably in an academic setting, is required.
• Experience with retail merchandising strategies, financial analysis, customer service delivery, and strategic sourcing is an asset.
• Experience developing and delivering retail and sales training to staff.

Skills and Attributes:

• Strong financial acumen, with experience managing budgets and P&L accountability.
• Excellent relationship-building, negotiation, and communication skills.
• Broad leadership skills managing a diverse team of experienced individuals.
• Excellent collaboration, teamwork, and interpersonal skills at a professional level.
• Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.
• Able to travel between campuses.

Please note that the role requires 4 days on-site, and 1 day remote.

Interview process may consist of a practical skills component.

Notes:

• The Polytechnic requires proof of degrees, credentials, or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

Why work here?

George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

Notice Regarding Employment Postings and Recruitment Fraud

If you become aware of any job postings or employment opportunities advertised on external websites that are not currently listed on George Brown Polytechnic employment website, please report them to hr@georgebrown.ca.

Please note that George Brown Polytechnic maintains a no-fee recruitment policy. At no time will George Brown request payment, fees, or financial information from applicants as part of the recruitment or hiring process.

Applicants are advised to remain vigilant of recruitment-related scams and to rely only on official George Brown communications and postings published on our official employment website.