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We are more family than staff at Wagner Hills. Our team is full of compassionate, caring, loyal people who are united by the shared mission of helping people find true transformation in their lives. We regularly update our employment and volunteer opportunities. If you see something that fits, we would love to meet you.

Intake Support Worker and CST Coordinator

This position supports the Client Services Team under the supervision of the Case Manager and reports directly to the Clinical Director. The role requires a blend of administrative skill, organizational ability, and clinical awareness, with a trauma-informed approach to working with vulnerable populations affected by addiction. Key responsibilities include coordinating daily team activities such as scheduling appointments for counsellors and interns, managing internal communication systems, and organizing intake meetings, CST meetings, and office space allocation for all team members, including interns.

As the Intake Support Worker and CST Coordinator, the incumbent oversees all aspects of the intake process for new residents. This includes collaborating with staff to ensure applicants meet program criteria, addressing legal, medical, transportation, and funding considerations prior to approval, and coordinating intake scheduling. The role also involves managing the program waitlist and working with team members to review and improve intake procedures. The incumbent applies trauma-informed practices to assess applicant suitability and collaborates with staff to address concerns that may arise. The role further includes supporting practicum students in psychology and social work and assisting staff engaged in the intake process.

In the capacity of CST Coordinator, the incumbent manages administrative and organizational tasks for the team, ensures effective communication across members, schedules and facilitates meetings, leads intake sessions, and provides day-to-day operational support to maintain efficient and collaborative team functioning.

• COMPETENCIES

  • Communication: Able to use multiple channels or means to communicate information. Effectively communicates verbally as well as in writing to individuals and groups. Proactively anticipates what needs to be communicated.
  • Flexible Thinking: Able to thrive in a fast-paced environment and effectively adapt to a variety of situations. The ability to understand and appreciate different and opposing perspectives, proposing ways to do things differently. Displays a positive attitude in the face of ambiguity and change. Creative flexibility in complex situations leads to greater efficiency.
  • Collaboration: Able to work well with various team members and positions to achieve strategic goals on multiple projects or objectives and completing them on time. Works together effectively with interdependent goals and common values.
  • People Focus: Intuitively sees the needs and concerns of others and responds. Collaborates well and has a servant attitude. Builds rapport with others and wins them over. Demonstrates a high Emotional Quotient (EQ) and the ability to read people.
  • Thoroughness: Ensures that work and commitments are complete, accurate and have been fulfilled. Able to see and pay attention to details and plans ahead to stay on top of timelines. Possesses a strong ability to focus on tasks and priorities amidst continuous distractions.

  RESPONSIBILITIES AND DUTIES

  • Report to the Case Manager and Clinical Director, working with the Client Services Team to ensure adherence to procedures and protocols for all WH applicants.
  • Assist prospective residents in addressing legal, medical, transportation, and funding needs prior to approval; coordinate intake scheduling and housing arrangements.
  • Support residents' orientation to the program following established enrollment procedures.
  • When appropriate and based on qualifications, participate in and lead meetings, conduct training sessions, and represent WHFS at functions both on-site and within the community.
  • Collaborate with the Clinical Director to provide support to practicum students in related fields.
  • Log all communications with applicants into the internal record-keeping system.
  • Prepare for and facilitate weekly intake meetings, working with counsellors to coordinate mental health assessments and follow-up activities prior to enrollment.
  • Lead and facilitate CST meetings, fostering effective team communication.

  OUTCOMES

  • Intake Process Efficiency – All intake applications are processed within established timelines, ensuring accuracy and compliance with Wagner Hills Farm Society (WHFS) program criteria.
  • Resident Orientation Success – New residents consistently receive a smooth and supportive orientation, reflected in positive feedback and successful transition into the program.
  • Team Coordination – Client Services Team (CST) meetings and intake meetings are consistently scheduled, facilitated, and documented, resulting in improved communication and collaboration across staff.
  • Record Accuracy – Applicant information, communications, and assessments are entered into the internal system with 100% accuracy, supporting timely follow-up and compliance.
  • Practicum Student Support – Practicum students report receiving effective guidance, mentorship, and supervision, enabling them to meet academic and professional learning objectives.
  • Continuous Improvement – Intake procedures are regularly reviewed and updated in collaboration with the Clinical Director and CST, ensuring best practices and alignment with trauma-informed care.
  • Collaboration & Communication – Strong working relationships are built with staff, residents, and external stakeholders, supporting a culture of trust, empathy, and professionalism.

  QUALIFICATIONS

  • Post-secondary education in social work, psychology, or counseling; registered social worker, recovery coach, or counsellor preferred. Combination of education and work experience will be considered.
  • Knowledge of the Assisted Living Act requirements in British Columbia pertaining to assisted living and community care facilities, along with awareness of local and inter-provincial resources.
  • Minimum of three years' experience in human services or in a residential addiction treatment or recovery setting, through education and/or work experience.
  • Ability to support and mentor internship students involved in the intake process.
  • Strong organizational, interpersonal, and mentorship skills.
  • Excellent oral and written communication skills, with the ability to communicate effectively and maintain professionalism in sensitive situations.
  • Adaptable, proactive, and skilled in conflict resolution, with the ability to work effectively in a fast-paced and changing environment.
  • Knowledge of trauma-informed frameworks, strong clinical judgment, and the ability to assess residents’ needs, capacities, and strengths.
  • General understanding of co-occurring disorders.

  BENEFITS

  • Health and Dental after 1 year of employment
  • Birthday off
  • 3 weeks vacation to start

  Full-Time: 32 – 40 hours per week

  Salary: $26-30 per hour