Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

Job Description

The Assistant Maintenance Manager is a key member of the property leadership team and an ambassador for the Tricon brand and community. This role supports the Maintenance Manager in overseeing property operations, preventative and corrective maintenance, and service delivery across residential and commercial spaces. The Assistant Maintenance Manager ensures properties are rent-ready, resident experiences are positive, and maintenance services meet the highest standards of timeliness, safety, and quality. In the absence of the Maintenance Manager, this position assumes full leadership accountability.

Essential Duties and Responsibilities:

Customer & Resident Experience

• Act with integrity, upholding Tricon’s core values and Standards of Excellence while focusing on resident satisfaction and long-term trust.
• Communicate clearly with residents on maintenance requests, service updates, and timelines, while promoting a strong service culture among staff, contractors, and vendors.

Leadership & Team Support

• Assist in coaching, mentoring, and training staff and contractors, while supporting team meetings, project updates, and performance feedback.
• Act as a quality-control resource to ensure workflow efficiency and model professional, collaborative relationships with internal teams and external partners.

Maintenance Operations

• Conduct property walk-throughs and inspections of suites, building systems, and common areas, ensuring preventative maintenance schedules are executed.
• Troubleshoot and repair minor plumbing, electrical, HVAC, carpentry, and cosmetic issues, and manage service requests to ensure timely completion.
• Maintain accurate records and oversee vendor/contractor performance for quality, timeliness, and cost control.

Compliance & Safety

• Ensure compliance with applicable legislation (Residential Tenancies Act, Fire Code, WHMIS, OHSA, RentSafeTO) and uphold health & safety standards, including PPE use and hazard remediation.
• Support risk management by maintaining tools/equipment and ensuring contractor/vendor safety compliance.

Administration & Inventory

• Manage and track supply inventory to ensure cost efficiency and operational readiness.
• Support month-end and turnover tasks (suite inspections, scheduling, contractor coordination) while assisting with quotes, vendor pricing, and budgeting inputs.

Qualifications:

• Strong knowledge of building automation systems and residential building codes.
• Skilled in plumbing, electrical, HVAC, appliance repair, carpentry, painting, and general maintenance.
• Proficiency in MS Office.
• Excellent communication, organizational, and project management skills.
• Strong problem-solving ability with attention to detail and accountability.
• Knowledge of budgeting basics and financial acumen.

Minimum Requirements:

• High school diploma
• 2+ years of multi-residential or hospitality-based maintenance experience
• Valid driver’s license and clean driving record.

Preferred Attributes

• Trade certification, college diploma, or relevant degree
• Experience with Luxury or Class A/B properties
• Yardi experience

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.