About the role
The Team Leader, Operational Optimization oversees operational delivery by driving cross-functional initiatives and ensuring timely execution of business projects. Acting as a central coordination point, this role manages planning, scoping, and performance tracking to enable operational excellence and support Petline’s strategic priorities.
Key responsibilities include enhancing business performance visibility through consolidated reporting and actionable insights for leadership, enabling data-driven decision-making. The role also provides oversight for quality assurance activities and may manage a reporting analyst to ensure accurate, timely, and impactful business insights.
What can you expect in this role?
- Lead project planning and coordination, ensuring timelines, dependencies, and resources are managed effectively.
- Gather and define requirements, scope initiatives, and establish KPIs to measure business impact.
- Drive cross-functional initiatives, resolve issues, and remove blockers for smooth execution.
- Monitor project performance, track KPIs, and provide insights for continuous improvement.
- Consolidate business performance reporting and deliver actionable insights to leadership.
- Support release readiness by validating requirements and assisting with testing activities.
What do you bring to the role?
- University degree in Business, Operations, Project Management, or a related field.
- Minimum 2 years of experience in project coordination, business operations, or cross-functional delivery.
- PMP, Lean Six Sigma, or Agile certification (preferred but not required).
- Proficiency with project management tools (e.g., Jira, Asana), Excel, data analysis, and reporting tools.
- Strong skills in communication, stakeholder engagement, leadership, problem-solving, adaptability, and organization.
- Experience in leading or mentoring, with the ability to manage complaint-related reporting and ensure quality standards are met.
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
About the role
The Team Leader, Operational Optimization oversees operational delivery by driving cross-functional initiatives and ensuring timely execution of business projects. Acting as a central coordination point, this role manages planning, scoping, and performance tracking to enable operational excellence and support Petline’s strategic priorities.
Key responsibilities include enhancing business performance visibility through consolidated reporting and actionable insights for leadership, enabling data-driven decision-making. The role also provides oversight for quality assurance activities and may manage a reporting analyst to ensure accurate, timely, and impactful business insights.
What can you expect in this role?
- Lead project planning and coordination, ensuring timelines, dependencies, and resources are managed effectively.
- Gather and define requirements, scope initiatives, and establish KPIs to measure business impact.
- Drive cross-functional initiatives, resolve issues, and remove blockers for smooth execution.
- Monitor project performance, track KPIs, and provide insights for continuous improvement.
- Consolidate business performance reporting and deliver actionable insights to leadership.
- Support release readiness by validating requirements and assisting with testing activities.
What do you bring to the role?
- University degree in Business, Operations, Project Management, or a related field.
- Minimum 2 years of experience in project coordination, business operations, or cross-functional delivery.
- PMP, Lean Six Sigma, or Agile certification (preferred but not required).
- Proficiency with project management tools (e.g., Jira, Asana), Excel, data analysis, and reporting tools.
- Strong skills in communication, stakeholder engagement, leadership, problem-solving, adaptability, and organization.
- Experience in leading or mentoring, with the ability to manage complaint-related reporting and ensure quality standards are met.
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.