Employment Type: Relief
Work Hours: Varied, as needed

Salary: $25.10 per hour (L2)
Location: 87 Elm Street, Toronto, Ontario, M5G 0A8

Application Deadline: Monday, October 13, 2025

JOIN OUR TEAM
The Relief Receptionist is responsible for completing reception and administrative duties necessary to ensure the smooth operation of Elm Centre Administrative Office.

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

ABOUT YWCA TORONTO
YWCA Toronto is dedicated to improving the lives of women, girls, and gender diverse individuals. Our programs promote equality, economic security and lives free from violence. We help women, girls, and gender diverse individuals flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

• Answers telephone, email and in-person inquiries regarding YWCA Toronto; directs calls to the appropriate staff or program;
• Greets all visitors and re-directs them accordingly;
• Presents a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions;
• Ensures that the appearance of the reception area is welcoming;
• Receives and distributes all incoming supplies and other deliveries for the Elm Centre Administrative Office;
• Any other duties/special projects as assigned by the Office Co-ordinator or Manager of Administration.

QUALIFICATIONS

• Completion of high school, including technical or commercial training in relevant fields directly related to the job (Cases for Equivalency will be considered);

• 1-3 years directly related work experience;

• Must have working knowledge of Microsoft Word and Excel;

• Strong written and verbal skills to communicate with all levels of the organization/general public;

• Exceptional customer services and interpersonal skills ability to exercise good judgment in handling customer inquiries;

• Excellent organizational skills and administrative abilities;

• Ability to deliver culturally sensitive service in a multicultural environment;

• Ability to maintain a positive approach and a professional manner at all times;

• Knowledge of a second language an asset.

WHAT WE OFFER:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

Posting Date: October 2, 2025

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

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