Top Benefits
About the role
Job Description
Application Deadline - October 1, 2025
This role can be located the Caribbean Banking Market or in Canada where the successful candidate resides
What is the opportunity?
In this role you will be responsible for overseeing the strategy, performance and continuous improvement of our customer-facing website. You will play a critical role in ensuring our site delivers an exceptional digital experience, aligns with brand standards and meets regulatory requirements. The successful candidate will define and drive growth objectives for Public Website engagement, aligning with the product vision, strategy, and roadmap to enhance user experience and promote website adoption. By optimizing website usage as the first point of contact, the role helps streamline customer interactions, reducing demand on call centers and branches.
What will you do?
- Lead day-to-day management and optimization of the bank’s public website.
- Collaborate with marketing, IT, compliance and product teams to deliver content and functionality updates.
- Drive SEO, accessibility and user experience enhancements.
- Monitor market trends and work closely with stakeholders through a well-established stakeholder engagement model.
- Monitor performance metrics and implement data driven improvements to positively impact client experience.
- Ensure website security, compliance, reliability and adherence to established standards.
- Lead engagements with external vendors, agencies and technology partners.
- Stay current on digital trends and recommend innovative solutions to enhance customer engagement.
What do you need to succeed?
Must-have
- University Degree in Marketing, Communications, Digital Media or related discipline or equivalent education/training in a related field.
- Proven experience managing large scale websites.
- Strong knowledge of CMS platforms, SEO best practices and web analytics
- Excellent project management and stakeholder engagement skills.
- Solid written communication, facilitation and presentation skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Opportunity to Lead in a dynamically changing environment
- A comprehensive Total Rewards Program
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunity to do challenging work
Job Skills
Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall Model
Additional Job Details
Address:
7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN
City:
Port Of Spain
Country:
Trinidad and Tobago
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-19
Application Deadline:
2025-10-02
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
Application Deadline - October 1, 2025
This role can be located the Caribbean Banking Market or in Canada where the successful candidate resides
What is the opportunity?
In this role you will be responsible for overseeing the strategy, performance and continuous improvement of our customer-facing website. You will play a critical role in ensuring our site delivers an exceptional digital experience, aligns with brand standards and meets regulatory requirements. The successful candidate will define and drive growth objectives for Public Website engagement, aligning with the product vision, strategy, and roadmap to enhance user experience and promote website adoption. By optimizing website usage as the first point of contact, the role helps streamline customer interactions, reducing demand on call centers and branches.
What will you do?
- Lead day-to-day management and optimization of the bank’s public website.
- Collaborate with marketing, IT, compliance and product teams to deliver content and functionality updates.
- Drive SEO, accessibility and user experience enhancements.
- Monitor market trends and work closely with stakeholders through a well-established stakeholder engagement model.
- Monitor performance metrics and implement data driven improvements to positively impact client experience.
- Ensure website security, compliance, reliability and adherence to established standards.
- Lead engagements with external vendors, agencies and technology partners.
- Stay current on digital trends and recommend innovative solutions to enhance customer engagement.
What do you need to succeed?
Must-have
- University Degree in Marketing, Communications, Digital Media or related discipline or equivalent education/training in a related field.
- Proven experience managing large scale websites.
- Strong knowledge of CMS platforms, SEO best practices and web analytics
- Excellent project management and stakeholder engagement skills.
- Solid written communication, facilitation and presentation skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Opportunity to Lead in a dynamically changing environment
- A comprehensive Total Rewards Program
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunity to do challenging work
Job Skills
Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall Model
Additional Job Details
Address:
7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN
City:
Port Of Spain
Country:
Trinidad and Tobago
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-19
Application Deadline:
2025-10-02
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.