Choice Hotels1 day ago

Winnipeg, MB

Mid Level

About the role

DATE POSTED:

Tuesday, October 14, 2025

EMPLOYER:

Mainstay Suites Winnipeg

CITY/TOWN:

Winnipeg

BUSINESS LOCATION:

Airport Area

DESCRIPTION:

Core Competencies

• Customer Focus
• Good communication
• Energy and Enthusiasm
• Stress-resistance
• Teamwork
• Good Problem Solving
• Accountability and Dependability
• Knowledge of Operating Equipment
• Ethics and Integrity

Job Duties

• Efficiently cleans assigned number of rooms per day while keeping within departmental standards
• Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately
• Ensures all assigned areas are kept clean, safe, and hygienic
• Ensures additional cleaning programs are undertaken as directed and to the performance standard required
• Packs and replenishes carts to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift
• Ensures housekeeping carts are neat and tidy at all times
• Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms
• Responds to guests and staff inquiries, requests, and complaints in a prompt and courteous manner
• Takes personal responsibility to ensure maximum guest satisfaction at all times
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Secures guest rooms, ensuring all doors and windows are closed when room clean is complete
• Completes start and finish times for each room cleaned on worksheet
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
• Ensures grooming, hygiene, and safety procedures are maintained according to Policy and procedures
• Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Promotes and encourages teamwork ethics
• Attends departmental briefings, training, meetings, etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on
• Reports any unusual or suspicious persons/activities happening in the area of security to the Supervisor/Manager, therefore, looking after the welfare and safety of both staff and guests
• Places all dirty dishes or glasses in the dishwasher and turn it on with a dish tablet to clean
• Strips and remakes beds with fresh linens in every room
• Places all soiled linen in appropriate storeroom as soon as removed from guest room
• Wipes all windowsills, doors, and walls when needed, as well as light switches
• Vacuums every room and spot cleans stains
• Dusts all furniture and fixtures – including headboard, lamps, and desk mirror
• Reports any maintenance issues including burnt out light bulbs
• Puts stationary in folder along with pens and places in desk drawer
• Checks heating and air condition units and thermostats
• Makes sure alarm clock is not set for alarm
• Check drawers and closets for left behind belongings or trash
• Changes mattress pads, blankets, or bedspreads when needed
• Cleans and Sanitizes toilet – and around toilet/behind toilet – sanitizes showers and or tubs – removes all mildew and soap scums
• Wipes down shower curtain – replaces when needed
• Wipes mirrors and all vanity fixtures down in bathroom
• Clean sink and fixtures
• Removes all hair from bathroom floor, cleaning it with proper cleaning agent
• Restocks all terry, soap, glasses, comment cards, coffee, and other room amenities
• Clean coffee pots when needed, - ensures pots are plugged in
• Vacuums hallways as directed
• Responsible for neatness and organization of housekeeping areas
• Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks, etc.
• Removes trash to service area and place in trash can provided
• Arrange furniture following use by guests
• Deliver and retrieve items on loan to guests (e.g., rice cooker, blender, oven toaster, etc.)
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g., steam clean carpets) as required
• Performs other duties as required

Requirements

• A secondary school diploma is preferred
• Experience as a room attendant is preferred
• Physical mobility and stamina required
• Ability to follow instructions
• Detail-oriented
• Professional Attitude Ability to work independently
• Excellent time management skills
• Good communication skills are an asset
• Good organizational skills
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Strong customer service and troubleshooting skills
• Able to work well under pressure
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Strong work ethic and positive team attitude

Work Conditions

• May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and Hepatitis B viruses
• Manual dexterity required to use various cleaning apparatus and supplies
• Ability to lift up to 30 pounds
• Regular physical activity includes walking, standing, sitting, lifting, and kneeling

Hourly wage negotiable

HOW TO APPLY:

email resume to maria.ocampo@mainstaywinnipeg.com

About Choice Hotels

Hospitality

1001-5000

Choice Hotels is a Maryland-based hospitality company that owns, operates and franchises 7,030 hotels around the world.