About the role
Richmond Hill Toyotais seeking aLoyalty Advisorto join our Service Drive Exchange Program.
This role works directly within the Service Drive, engaging existing service customers through astructured, no-pressure vehicle exchange process. The Loyalty Advisor provides complimentary vehicle appraisals, identifies equity and upgrade opportunities, and presents options while customers are already in for service.
This isnot a traditional sales role. It is aprocess-driven customer retention positionfocused on relationship-building, data-driven insights, and compliant, consultative conversations—without high-pressure selling.
The Loyalty Advisor is a member of ourLoyalty Team, reporting into theUsed Vehicle Department, and plays a key role in retaining customers, increasing trade volume, and supporting used vehicle acquisition. This role is designed to benon-disruptive to Service operations, protectingCustomer Experience, Service Productivity, and Dealership Reputation.
What You’ll Do
- Review daily service appointments to identify high-potential exchange opportunities
- Conduct complimentary vehicle appraisals during service visits
- Present low-pressure, payment-based exchange options
- Coordinate and book appointments with Sales Management
- Maintain accurate CRM and appraisal documentation
- Collaborate closely with Service Advisors and Sales Managers
- Ensure full OMVIC compliance at all times
What You Bring
- ValidOMVIC Salesperson License(required)
- ValidDriver’s License
- Strong communication, follow-up, and organizational skills
- Comfort using CRM, DMS, and appraisal tools
- Professional, consultative demeanor
- Dealership experience (sales, appraisals, or renewals preferred)
- Ability to work seamlessly within Service and Sales operations
Why Richmond Hill Toyota
- High-volume dealership with steady service traffic
- Base salary with performance bonus potential
- Monday–Friday schedule, 8:00am–5:00pm (flexible weekends)
- Modern facility with onsite café
- Benefits after 3 months
- Ongoing training and career advancement opportunities
- Experienced leadership focused on your success
Compensation
- $40,000 to $50,000 annually
This role is best suited for motivated automotive professionals who wantstructured earning potential, clear expectations, and long-term career growthwithin a top-performing dealership.
Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.
We offer competitive compensation and benefits, management support, great team atmosphere and training programs. If the above meets your qualifications and interests, please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those being considered will be contacted.
Not the right fit? Search for Loyalty Advisor jobs in Richmond Hill, ON
About PAG Direct
We are excited to announce that Phaeton Automotive Group is now - PAG Direct.
As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms.
PAG Direct is comprised of 5 dealerships and a state-of-the-art collision centre located in London, Ontario and the Greater Toronto Area. As a premier vehicle dealer group, we carry all the latest gas, hybrid and EV models from Hyundai, Toyota and Lexus. Our friendly, customer-focused Sales teams can help you find the right new or pre-owned vehicle to fit your lifestyle, assist with attractive financing and lease options, and help you choose the right products to protect your investment. After you drive away, you can rest assured that our factory-trained technicians are here to handle the regular maintenance of your vehicle with the greatest level of care and professionalism. And our highly knowledgeable Parts teams can recommend both OEM and aftermarket accessories to make your vehicle your own.
PAG Direct understands that each of our guests has different needs. That’s why we offer online purchase options. Right from our dealer websites, you can select the make, model and trim of vehicle you would like to purchase, choose products to protect your purchase, and complete an application to lease or finance - all from the comfort of your home. You can also send in details for a no-obligation evaluation of your trade-in, right from your driveway! In our Service departments, booking an appointment has never been easier. Use our online booking tool and get a confirmation right to your mobile device or find all our contact information if you prefer to speak with one of our friendly team members.
PAG Direct is automotive – your way.
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About the role
Richmond Hill Toyotais seeking aLoyalty Advisorto join our Service Drive Exchange Program.
This role works directly within the Service Drive, engaging existing service customers through astructured, no-pressure vehicle exchange process. The Loyalty Advisor provides complimentary vehicle appraisals, identifies equity and upgrade opportunities, and presents options while customers are already in for service.
This isnot a traditional sales role. It is aprocess-driven customer retention positionfocused on relationship-building, data-driven insights, and compliant, consultative conversations—without high-pressure selling.
The Loyalty Advisor is a member of ourLoyalty Team, reporting into theUsed Vehicle Department, and plays a key role in retaining customers, increasing trade volume, and supporting used vehicle acquisition. This role is designed to benon-disruptive to Service operations, protectingCustomer Experience, Service Productivity, and Dealership Reputation.
What You’ll Do
- Review daily service appointments to identify high-potential exchange opportunities
- Conduct complimentary vehicle appraisals during service visits
- Present low-pressure, payment-based exchange options
- Coordinate and book appointments with Sales Management
- Maintain accurate CRM and appraisal documentation
- Collaborate closely with Service Advisors and Sales Managers
- Ensure full OMVIC compliance at all times
What You Bring
- ValidOMVIC Salesperson License(required)
- ValidDriver’s License
- Strong communication, follow-up, and organizational skills
- Comfort using CRM, DMS, and appraisal tools
- Professional, consultative demeanor
- Dealership experience (sales, appraisals, or renewals preferred)
- Ability to work seamlessly within Service and Sales operations
Why Richmond Hill Toyota
- High-volume dealership with steady service traffic
- Base salary with performance bonus potential
- Monday–Friday schedule, 8:00am–5:00pm (flexible weekends)
- Modern facility with onsite café
- Benefits after 3 months
- Ongoing training and career advancement opportunities
- Experienced leadership focused on your success
Compensation
- $40,000 to $50,000 annually
This role is best suited for motivated automotive professionals who wantstructured earning potential, clear expectations, and long-term career growthwithin a top-performing dealership.
Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.
We offer competitive compensation and benefits, management support, great team atmosphere and training programs. If the above meets your qualifications and interests, please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those being considered will be contacted.
Not the right fit? Search for Loyalty Advisor jobs in Richmond Hill, ON
About PAG Direct
We are excited to announce that Phaeton Automotive Group is now - PAG Direct.
As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms.
PAG Direct is comprised of 5 dealerships and a state-of-the-art collision centre located in London, Ontario and the Greater Toronto Area. As a premier vehicle dealer group, we carry all the latest gas, hybrid and EV models from Hyundai, Toyota and Lexus. Our friendly, customer-focused Sales teams can help you find the right new or pre-owned vehicle to fit your lifestyle, assist with attractive financing and lease options, and help you choose the right products to protect your investment. After you drive away, you can rest assured that our factory-trained technicians are here to handle the regular maintenance of your vehicle with the greatest level of care and professionalism. And our highly knowledgeable Parts teams can recommend both OEM and aftermarket accessories to make your vehicle your own.
PAG Direct understands that each of our guests has different needs. That’s why we offer online purchase options. Right from our dealer websites, you can select the make, model and trim of vehicle you would like to purchase, choose products to protect your purchase, and complete an application to lease or finance - all from the comfort of your home. You can also send in details for a no-obligation evaluation of your trade-in, right from your driveway! In our Service departments, booking an appointment has never been easier. Use our online booking tool and get a confirmation right to your mobile device or find all our contact information if you prefer to speak with one of our friendly team members.
PAG Direct is automotive – your way.