Top Benefits
About the role
Member Experience Manager
Mohawk Medbuy Corporation (MMC), Canada’s premier healthcare supply chain company, is thrilled to announce an exciting opportunity for Member Experience Managers to join our dynamic team as we expand our operations in Western Canada and support existing and new Members. With a strategic focus on British Columbia and Alberta, we are looking for customer-centric relationship managers who are adept with AI and data analytics. This role offers the chance to cultivate and deepen relationships with both our current and new Members, driving our business growth forward.
We are on the lookout for individuals who possess exceptional listening skills, can effectively translate Member challenges into innovative solutions, and are committed to delivering a seamless experience. At MMC, we offer a comprehensive suite of services to healthcare organizations, including procure-to-pay processes, sourcing, accounts payable, shared services, warehousing, food and nutrition, capital, professional services, and data insights. These services empower our Members to save time and money, allowing them to concentrate on enhancing patient outcomes.
This role is perfect for a mature business leader who is confident in various settings, from meeting rooms to clinical environments and community spaces. The possibilities are endless, as the primary goal is to ensure our Members maximize the benefits of our services. Territories will be assigned based on the candidate’s background, location, and expertise.
Join us as an ambassador for a reputable and forward-thinking organization and be part of our journey to expand and thrive in new regions.
Position Overview
The purpose of this role is to manage MMC’s business relationships within Member Healthcare Facilities. This role is supporting existing and new Members outside of existing territories. Specifically, the priority geographies are Alberta, BC and western Canada. The Member Experience Manager will report to the VP, National Development. The Manager will also act as “a main point of service” for Member sites, focused on understanding and servicing each Member’s unique need by building and strengthening relationships at multiple levels within the Member facilities. The role will apply in-depth Member knowledge that will effectively drive greater value for the Member and/or MMC.
Key Responsibilities
Member Relationships
- Develops long-term trusting relationships (hospital, healthcare) with key decision makers/stakeholders – including executives, Member hospital contacts, clinical decision makers, SSO’s and other healthcare organizations.
- Maintains a physical presence at Member sites developing Members in a professional manner while maintaining good internal relationships.
- Facilitates initiative onboarding, as required, in collaboration with MMC’s Strategic Sourcing and Clinical Teams.
- Acts as an “ambassador” for MMC, communicating the value the MMC brings to its Members.
- Identify and prioritize Member sites that experience issues or challenges and conduct Member visits, priority to be dictated by need.
- Identify potential opportunities for increased participation with Members.
- On site presence will be preferred as often as possible
Alignment and Coordination
- Coordinates with the broader MMC teams (Members Services, Strategic Sourcing, Pharmacy Services, Clinical Services, etc.) to drive alignment around Member strategies, and issue resolution enabling successful delivery of Member expectations and needs.
Market and Product Intelligence
- Understand MMC’s contract portfolio of products and services and how they provide benefit to Members.
- Understand emerging trends and market opportunities as Members and the marketplace evolve. Identify opportunities, concerns, risks and threats, and communicate implications back to MMC’s Executive Leadership Team.
Business Development
- Identify new Member opportunities and assist with onboarding to desire service(s) within MMC.
- Assist with sourcing analysis (“basket”) as required by Members.
Qualifications and Skills
Skills and Competencies Required:
- Skills in customer relationship management, contact and follow-up/follow-through
- Proficiency with using data tools and AI platforms to extract Member opportunity and insight
- Professional presence and networking skills to open new doors and engage new potential Members
- People person, strong interpersonal skills.
- Ability to work independently as well as in a cross-functional team environment.
- Strong communication skills to convey Member needs internally and externally (verbal, written, presentations).
- Demonstrated ability to build strong collaborative relationships.
- Sense of sales disciplines – probing, call cycle, negotiation and influencing skills
- Savvy at navigating complex organizations from C-suite through lower levels.
- Comfort balancing multiple concurrent priorities.
- Strong problem-solving and conflict resolution skills.
Education, Training, and Experience
Mandatory:
- Post secondary degree in a business-related subject
- 5-7 years’ experience in a relationship management, account management or business development related role, with some degree of knowledge in clinical, hospitals and healthcare operating environments including high level policy and political landscape
- Experience with complex hospital decision making processes (clinical acceptability vs. clinical preference, economics, input from multiple stakeholders).
- Understand clinical and non-clinical needs of healthcare organization as it pertains to supply chain services
Preferred:
- Bilingual (English and French)
- Knowledge of contract law and Broader Public Sector (BPS) preferred.
Travel
- Whilst this role is primarily remote, it is expected that at least 50% of the time will be spent onsite at Member Facilities with frequent travel to MMC offices in Ontario. Candidates must have the ability to travel, as required.
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources. Mohawk Medbuy is a HOOPP employer offering a competitive salary, comprehensive benefits package and flexible remote work policy. Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce. We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Top Benefits
About the role
Member Experience Manager
Mohawk Medbuy Corporation (MMC), Canada’s premier healthcare supply chain company, is thrilled to announce an exciting opportunity for Member Experience Managers to join our dynamic team as we expand our operations in Western Canada and support existing and new Members. With a strategic focus on British Columbia and Alberta, we are looking for customer-centric relationship managers who are adept with AI and data analytics. This role offers the chance to cultivate and deepen relationships with both our current and new Members, driving our business growth forward.
We are on the lookout for individuals who possess exceptional listening skills, can effectively translate Member challenges into innovative solutions, and are committed to delivering a seamless experience. At MMC, we offer a comprehensive suite of services to healthcare organizations, including procure-to-pay processes, sourcing, accounts payable, shared services, warehousing, food and nutrition, capital, professional services, and data insights. These services empower our Members to save time and money, allowing them to concentrate on enhancing patient outcomes.
This role is perfect for a mature business leader who is confident in various settings, from meeting rooms to clinical environments and community spaces. The possibilities are endless, as the primary goal is to ensure our Members maximize the benefits of our services. Territories will be assigned based on the candidate’s background, location, and expertise.
Join us as an ambassador for a reputable and forward-thinking organization and be part of our journey to expand and thrive in new regions.
Position Overview
The purpose of this role is to manage MMC’s business relationships within Member Healthcare Facilities. This role is supporting existing and new Members outside of existing territories. Specifically, the priority geographies are Alberta, BC and western Canada. The Member Experience Manager will report to the VP, National Development. The Manager will also act as “a main point of service” for Member sites, focused on understanding and servicing each Member’s unique need by building and strengthening relationships at multiple levels within the Member facilities. The role will apply in-depth Member knowledge that will effectively drive greater value for the Member and/or MMC.
Key Responsibilities
Member Relationships
- Develops long-term trusting relationships (hospital, healthcare) with key decision makers/stakeholders – including executives, Member hospital contacts, clinical decision makers, SSO’s and other healthcare organizations.
- Maintains a physical presence at Member sites developing Members in a professional manner while maintaining good internal relationships.
- Facilitates initiative onboarding, as required, in collaboration with MMC’s Strategic Sourcing and Clinical Teams.
- Acts as an “ambassador” for MMC, communicating the value the MMC brings to its Members.
- Identify and prioritize Member sites that experience issues or challenges and conduct Member visits, priority to be dictated by need.
- Identify potential opportunities for increased participation with Members.
- On site presence will be preferred as often as possible
Alignment and Coordination
- Coordinates with the broader MMC teams (Members Services, Strategic Sourcing, Pharmacy Services, Clinical Services, etc.) to drive alignment around Member strategies, and issue resolution enabling successful delivery of Member expectations and needs.
Market and Product Intelligence
- Understand MMC’s contract portfolio of products and services and how they provide benefit to Members.
- Understand emerging trends and market opportunities as Members and the marketplace evolve. Identify opportunities, concerns, risks and threats, and communicate implications back to MMC’s Executive Leadership Team.
Business Development
- Identify new Member opportunities and assist with onboarding to desire service(s) within MMC.
- Assist with sourcing analysis (“basket”) as required by Members.
Qualifications and Skills
Skills and Competencies Required:
- Skills in customer relationship management, contact and follow-up/follow-through
- Proficiency with using data tools and AI platforms to extract Member opportunity and insight
- Professional presence and networking skills to open new doors and engage new potential Members
- People person, strong interpersonal skills.
- Ability to work independently as well as in a cross-functional team environment.
- Strong communication skills to convey Member needs internally and externally (verbal, written, presentations).
- Demonstrated ability to build strong collaborative relationships.
- Sense of sales disciplines – probing, call cycle, negotiation and influencing skills
- Savvy at navigating complex organizations from C-suite through lower levels.
- Comfort balancing multiple concurrent priorities.
- Strong problem-solving and conflict resolution skills.
Education, Training, and Experience
Mandatory:
- Post secondary degree in a business-related subject
- 5-7 years’ experience in a relationship management, account management or business development related role, with some degree of knowledge in clinical, hospitals and healthcare operating environments including high level policy and political landscape
- Experience with complex hospital decision making processes (clinical acceptability vs. clinical preference, economics, input from multiple stakeholders).
- Understand clinical and non-clinical needs of healthcare organization as it pertains to supply chain services
Preferred:
- Bilingual (English and French)
- Knowledge of contract law and Broader Public Sector (BPS) preferred.
Travel
- Whilst this role is primarily remote, it is expected that at least 50% of the time will be spent onsite at Member Facilities with frequent travel to MMC offices in Ontario. Candidates must have the ability to travel, as required.
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources. Mohawk Medbuy is a HOOPP employer offering a competitive salary, comprehensive benefits package and flexible remote work policy. Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce. We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).