The Role

The Senior FX Support Analyst will serve as a senior technical and operational resource within the FX Technology team, responsible for overseeing application support for FX trading platforms including Murex, WSS FX, FX Bridge, ScotiaRed FX, and Celer. This role requires direct engagement with the FX trading desk, ensuring high availability, performance, and reliability of mission-critical systems across global markets.

Is this role right for you? In this role you will:

• Lead day-to-day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
• Act as the primary liaison between technology teams and the FX trading desk, providing face-to-face support and managing expectations.
• Coordinate weekend release activities, including ticket tracking, risk assessments, and post-release validation.
• Maintain and enhance support documentation, runbooks, and escalation procedures.
• Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
• Monitor system performance and implement self-healing and automation strategies where applicable.
• Participate in regulatory and compliance-related support activities, including incident reporting and audit readiness.
• Mentor junior analysts and contribute to team development and knowledge sharing.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 5+ years of experience in FX application support, preferably within capital markets technology.

• Deep understanding of Murex and related FX platforms (WSS FX, Celer).

• Proven ability to troubleshoot complex issues involving trade lifecycle, risk metrics (VaR, PLVar), and P&L reporting.

• Strong communication skills and ability to interact directly with traders and senior stakeholders.

• Experience with ITIL processes, incident management tools, and release coordination.

• Familiarity with scripting and automation tools (e.g., Jenkins, Bitbucket, Tidal) is a plus.

• Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities

Preferred Qualifications

• Bachelor’s degree in Computer Science, Finance, or related field.
• Experience working in a global support model across Toronto, London, New York, and Singapore.
• Exposure to FX Options and exotic products support is highly desirable.
• Knowledge of regulatory environments and compliance standards in capital markets.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!