The Senior Maersk Ground Freight Execution Representative is responsible for the end-to-end execution of high-volume and operationally complex ground transportation accounts. The role ensures reliable service delivery, fast exception resolution, cost control, and continuous improvement across FTL, LTL, Intermodal, and cross-border movements. Acting as a subject matter expert, this role supports customers with tight SLAs and high visibility while mentoring junior execution resources.

Key Responsibilities Execution & Service Delivery

• Manage execution for high-volume and complex customer accounts
• Plan and coordinate FTL, LTL, Intermodal, and cross-border shipments, including multi-leg movements
• Proactively manage exceptions, delays, and service recovery
• Coordinate closely with carriers, rail providers, and terminals
• Ensure accurate freight documentation and shipment records

Operational Excellence & Cost Control

• Perform route planning and optimization using TMS or dispatch tools
• Manage rate structures, accessorial charges, and cost calculations
• Handle complex accessorial, routing issues, and lane optimization
• Support incident, claims, and service failure reporting
• Ensure compliance with transportation regulations for HAZ or special cargo
• Reduce manual rework through SOP adherence and process improvements

Continuous Improvement & Stakeholder Management

• Support SOP creation and continuous improvement initiatives
• Conduct QBRs, scorecards, and carrier performance reviews
• Ensure customer and vendor invoicing accuracy and timeliness
• Maintain effective communication with customers, vendors, and internal teams

Scope of Role

• High-volume lanes with elevated operational complexity
• Multi-leg intermodal and cross-border movements
• Customers with tight SLAs and high service expectations

Skills Required Technical Skills

• TMS-based route planning and shipment coordination
• Freight documentation and operational record-keeping
• Knowledge of equipment types and accessorial structures
• Exception management, claims handling, and regulatory compliance
• Data entry and reporting using MS Suite (excel and power point – intermediate).
• Nice to have – Knowledge about retailers and warehouse appointment booking platforms (COSTCO / WALMART appointment booking) Transporean etc

Soft Skills

• Strong communication and stakeholder management
• Ability to multitask and prioritize under pressure
• Attention to detail, accountability, and reliability
• Problem-solving, conflict resolution, and decision-making
• Adaptability, teamwork, and composure in high-pressure environments

Pay Range - $68,000 to $75,000

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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