Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

Job Description

The Manager, Maintenance plays a key leadership role in pre-opening and daily operations of Tricon’s premium mixed-use residential and commercial properties, responsible for upholding the physical integrity and operational excellence of all assets by developing and managing a high-performing maintenance team, overseeing all maintenance activities, and implementing preventative programs to ensure safety, compliance, and service standards that exceed industry norms.

This position is essential in maintaining a secure, sophisticated environment for residents, staff, and visitors, and upholding Tricon’s reputation for delivering best-in-class rental living experiences.

Essential Duties and Responsibilities:

Resident & Customer Experience

• Champion our culture of exceptional service and professionalism.
• Communicate with residents courteously, ensuring transparency and timely updates on maintenance issues.
• Optimize building systems and IT infrastructure to enhance resident and staff experiences.

Team & Operations Management

• Lead, supervise, and mentor all maintenance staff, contractors, and service providers.
• Develop and manage daily, weekly, and monthly maintenance schedules.
• Oversee budgets related to repairs, maintenance, capital projects, and turnovers, including variance reporting and forecasting.
• Foster a "safety first" mindset across all internal and external stakeholders.
• Conduct regular team meetings, establish KPIs, and oversee performance management.
• Ensure compliance with relevant legislation (RTA, ESA, Fire Code, OHSA, RentSafeTO).

Pre-Opening Responsibilities

• Oversee the Pre-Delivery Inspection (PDI) process for suites and all mechanical systems.
• Collaborate with Construction and Development teams to ensure seamless transition to operations.
• Hire and train the full Maintenance Team.
• Lead vendor selection for maintenance services in partnership with procurement.
• Coordinate installation and optimization of IT and telecom infrastructure.
• Finalize and implement Emergency Response and Safety plans.
• Develop Standard Operating Procedures in collaboration with department leads.

Maintenance Operations & Compliance

• Maintain all suites, common areas, and back-of-house spaces to the highest luxury standard.
• Manage the turnover process of all suites and commercial units
• Manage preventative maintenance programs and oversee work order resolution.
• Ensure compliance with all building codes and OHSA regulations.
• Oversee vendor work quality, cost efficiency, and completion timelines.
• Maintain comprehensive records using Yardi and other systems.
• Participate in suite inspections, move-in/out checklists, and equipment audits.

Health & Safety

• Enforce company health and safety standards among all staff, vendors, and contractors.
• Act as lead of the Health and Safety Committee, ensuring adherence to OHSA.
• Ensure consistent use of PPE and correction of hazardous conditions.

Reporting & Administration

• Document site and suite inspections on a daily, weekly, quarterly and annual basis
• Provide financial variance commentary and forecast reviews
• Maintain logs and ensure all documentation is completed accurately and in a timely manner.

Qualifications:

• Proven experience with large mechanical systems, including HVAC, BAS, and spa/fitness facilities.
• Familiarity with Yardi and intermediate proficiency in MS Office.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong understanding of health, safety, and building code regulations.
• Ability to work flexible hours and operate relevant equipment (e.g., tractors, waste systems).

Minimum Requirements:

• Minimum 3 years of experience managing teams of 10+ in a maintenance leadership role
• College diploma or Trade Certification
• Previous experience in luxury residential, commercial, or hospitality properties.
• Valid driver’s license with clean abstract.

Preferred Attributes

• Bachelor’s degree

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.