HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name, email and telephone contact information.

Description

Background Information

• Business Analysts are required for the rollout of the REACT applications to support Panorama access for approximately 14,000 users across 3,000 organizations. This role will help ensure that the project meets business objectives within aggressive timelines by supporting select operational project tasks.

Must haves:

• 2+ years of experience in business analysis or similar role
• Good working knowledge of process implementation
• Experience with client onboarding facilitation
• Experience with stakeholder support and relationship management

Responsibilities:

• Facilitate onboarding processes and business operations, including:

• Ensure client organizations fulfill end-to-end onboarding requirements including client engagement and client profile analysis, completion of required service schedules, coordination with internal support teams to support technical integration and provide Go-Live support.

• Collaborate with internal support teams in support of client needs.

• Coordinate communication and scheduling of onboarding activities between client organizations and internal support partners.

• Develop and maintain operational documents and resources.

• Support the delivery of project deliverables, including:

• Design and implement business processes in support of project requirements.

• Monitor project deliverables and communicate progress and/or escalate challenges to partners.

• Develop and maintain project documentation, including issues and action items logs, change and procurement requests, reports and presentations.

• Raise and manage change requests and tickets.

Desired Skills:

• Requirements elicitation and analysis is an asset
• Understanding of project lifecycle is an asset
• Understanding of ticket request management is an asset

Required Skills:

• Good working knowledge of process implementation
• Experience with client onboarding facilitation
• Experience with stakeholder support and relationship management

Evaluation Criteria:

• Process Implementation: 15 Points
• Client Onboarding: 40 Points
• Project and Operations Support: 30 Points
• Documentation and Reporting: 15 Points

Deliverables

Deliverables Include but not limited to:

• Process Implementation: Support design, implementation and documentation of business processes.
• Client Onboarding: Facilitate onboarding process, with focus on client engagement, client support, stakeholder relationship management and technical configuration.
• Project and Operations Support: Support communications and scheduling of onboarding activities amongst client organizations and internal support partners
• Reporting: Monitor, document, and communicate project deliverables and/or challenges to partners

Knowledge Transfer Details:

• The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
• The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
• The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables, milestones, and documentation are shared.
• A walkthrough of any demos, development, etc. will be required before the end of the engagement.

Must Haves:

• 2+ years of experience in business analysis or similar role
• Good working knowledge of process implementation
• Experience with client onboarding facilitation
• Experience with stakeholder support and relationship management