Position Type: Full Time

Department: Pharmacy

Work Location: Calgary, AB

Work Arrangement: 100% On-Site

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Pharmacy Manager is responsible for overseeing the execution of all operational and compliance aspects of the specialty pharmacy operations. The manager will be involved in the set up of the new pharmacy facility where applicable, including application for licenses/third party payer agreements and other support as required. Operationally, the manager is required to perform pharmacist duties, including dispensing prescribed pharmaceuticals and compounds, and providing clinical services to both clients and healthcare providers in accordance to all laws and responsibilities set by the provincial College of Pharmacists and Sentrex Health Solutions.

A Day in the Life (What you will do here):

• Provide oversight for daily operations of the pharmacy, ensuring compliance with all applicable regulations, standards and company policy/procedures.

• Provide supervision and leadership for pharmacy team members, including scheduling, assignment of work, hiring, training, and performance management

• Provide all appropriate and authorized pharmacist services/duties including prescription entry, medication dispensing, patient counselling/follow up, and clinical services including prescription adaptation, renewals, injections, ordering lab test and prescribing as permitted by legislation in the province of practice and as required by business needs

• Provide oversight and ensure compliance for compounding activities (sterile and non-sterile) and cleanroom operations depending on site

• Implement company policy/procedures for new patient support program/business initiatives into pharmacy operations

• Apply for and maintain required pharmacy accreditation license(s) and third party insurance agreements as applicable

• Support facility construction and/or renovations when required

• Ensure operational targets are met including financial targets (accurate prescription pricing, budget, inventory), service/quality targets and other key performance indicators as required

• Assist leadership team with development of standard operating procedures and work instructions

• Ensure all required documentation and records are maintained in accordance with regulations and company policy/procedure

• Schedules and executes inventory and cycle counts as per company policy and investigates/resolves discrepancies

• Provides customer service for clients and stakeholders (eg. patients, health care providers, industry partners, etc.) and manages escalated complaints

• Adherence to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements

• Ensure proper reporting of Incident Reports/Deviations, Adverse Events and Product Quality Complaints and implement corrective/preventive actions where applicable

• Works with leadership team on other projects and business initiatives as assigned

• Other duties as assigned by your manager

What you need to ensure you are set up for success:

• Bachelor of Pharmacy degree
• Licensed to practice as a Registered Pharmacist providing direct patient care with the Alberta College of Pharmacy required
• Licensed to practice as a Registered Pharmacist providing direct patient care with the British Columbia College of Pharmacy would be an asset
• Minimum 5+ years work experience in community or hospital pharmacy, with at least 1 year pharmacy management experience preferred
• Working knowledge of retail pharmacy practice and understanding biologics and specialty medications
• Strong knowledge of sterile compounding (hazardous and non-hazardous) and regulations required
• Ability to perform all technical duties involved in pharmacies operations
• Excellent interpersonal and leadership skills
• Strong computer skills in a Windows environment using MS Office (Excel, Word)
• Proficiency in Kroll an asset
• Strong knowledge of third party insurance plans and special authorization procedures
• Excellent customer service, problem solving and conflict resolution skills
• Ability to physical stand for extended periods of time, and to lift and move up to 50 pounds
• Flexibility to work shifts including days, evenings and weekends as required by business needs
• This position requires a significant degree of self-starting and independence

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.