At BMO, we are PURPOSEfully different and proud of it. To meet our goal as the fastest growing retail bank in Canada we need Mortgage Specialist Associates to deliver a consistently exceptional customer experience in supporting our team of Mortgage Specialists. If you are looking to take your career to the next level this is the time to join our team. At BMO we have some of the most productive mortgage specialists in the industry which will allow you to achieve your very best at coordinating and providing a smooth fulfillment process. You’ll get to know our business quickly, working with incredible support and a dynamic team where your voice matters and your potential will always be recognized.

At BMO you will be rewarded with an attractive compensation structure including competitive benefits. You’ll be accountable for input and mitigation of retail credit applications and provide marketing, event co-ordination, and general administrative support to assist the Mortgage Specialists in effectively maintaining positive and ongoing contact with their broader referral network. The industry is changing and we would love to talk to you about how we are differentiating our value proposition every day. Together we can boldly grow the good in business and life.

• Inputs and mitigates credit applications in coordination with internal partners and customers to facilitate smooth fulfillment and ensure documentation meets stipulated terms and conditions.
• Monitors approved home financing applications to coordinate collection of all required documentation.
• Contacts BMO colleagues where required to discuss any terms and conditions where the documentation provided is unacceptable and/or to obtain any missing documentation.
• Provides administrative support by maintaining a database of third party referral sources and customers including development and maintenance of a marketing calendar.
• Ensures third party referral sources are kept aware of the latest BMO offers and news including preparing and sending updated rate sheets.
• Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader referral network.
• Completes pre- and post- sales activities that support business and market share growth.
• Understands customer needs to offer financial solutions that meet customer goals.
• Receives and fulfils approved home and/or investment financing applications to provide accurate and efficient credit and administrative support.
• Monitors home financing applications to advise BMO colleagues of any issues that might impede turnaround time and/or approval.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
• Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.
• Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
• Working knowledge of personal lending and mortgage products and services.
• Relationship Management skills – Good.
• Problem Solving – Good.
• Strategic influencing and negotiation – Basic.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

The Interest Rate Quant Director is responsible for the entire spectrum of quantitative, analytical, technical, and development activities for the interest rate trading desks, with a particular focus in developing a C++ curve library for high speed electronic trading. The mandate involves developing a state-of-the-art high performance quant library to build real-time curves that accurately reflect market conditions and accurately value and hedge single currency/xccy swaps and other interest rate derivatives. The role also entails supporting traders, marketers and BMO CM senior management with the models, tools, analytics and information to effectively price, execute and hedge transactions and to understand, monitor and manage existing risk.

Tasks include:

• Developing new mathematical and computational methods for building real-time curves in C++
• Using the C++ library to calibrate the curves to accurately reflect market conditions and value transactions
• Working closely with trading desks to monitor the market conditions and evolve the curve building methodologies
• Working closely with engineering team to tune performance for electronic trading applications of the models
• Working closely with the rest of quant team to reconcile the analytics between the C++ library and legacy curve and pricing library
• Supporting traders, senior management, and risk managers regarding deal modeling and pricing, hedging, risk measurement and risk management
• Profiling and investigation of new models/approaches to improve model performance
• Interacting with the external control groups outside of FO and facilitating their understanding and oversight of models

The role will require the following skills and aptitudes:

• Advanced post-graduate degree in a technical field (mathematics, physics, statistics, engineering, computer science, etc.)
• Deep industry experience in curve building theory and practice
• Deep industry experience in interest rate derivatives market
• Deep industry experience in software development experience using C++
• Broad knowledge in quantitative finance, pricing methodologies, numerical methods, market data sources, best data sources
• Knowledge of Python and Excel
• Strong teamwork mentality, and the ability to connect to the team and leverage existing resources and tools to advance business goals
• Strong technical writing ability and strong communication skills

The salary for Director level is USD $275,000 and Managing Director is USD $350,000.

Salary: Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.