Manager, Digital Collaboration
Top Benefits
About the role
About The Ottawa Hospital Reshaping the future of Healthcare
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Information This dynamic role is the driving force behind delivering innovative technology solutions to clinicians and staff across all campuses. As the main point of contact for our expanding group of regional partner hospitals, the Manager will play a crucial role in enhancing our shared Microsoft 365 and ServiceNow platforms along with our Identity and Access Management services. This right individual will champion the adoption of cutting-edge AI technologies, aimed at improving employee engagement and efficiencies.
Key projects in this role involve building new partnerships with regional healthcare organizations, thereby expanding our network and improving service delivery. The Manager will oversee day-to-day departmental operations, including budgeting and business objectives, developing workflow operations, establishing new standards of practice/service for the department or program, ensuring the quality of services, and working with their leadership team to improve operations.
Rotation/Shifts Days, 8-hour shifts.
What You Will Bring
- Three (3) year Community College Diploma or a Four (4) year Undergraduate Degree in a related field;
- Minimum of five (5) years of experience in an IT client service environment;
- Progressive leadership experience;
- Management training and experience in operations management;
- Understanding of IT infrastructure, systems and networks;
- Experience in leading and motivating a team of IT support or service delivery professionals;
- Planning, organizing, and managing IT service delivery projects;
- Proven track record of managing client relations and IT service delivery;
- Knowledge of hospital administration policies and procedures and human and financial resources;
- Microsoft Modern Work experience including Microsoft 365 Certified certifications.
You will stand out with:
- Project management experience and certifications (e.g., PMP, PRINCE2);
- Cybersecurity experience and certifications (e.g., Security+, CISSP);
- Organization change management experience and certifications (e.g., PROSCI);
- Experience working in the hospital (preferred) or healthcare sector in Ontario.
What You Can Expect From Us The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact HRSupport@toh.ca.
About The Ottawa Hospital
The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.
Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges.
L’Hôpital d’Ottawa Inspiré par la recherche. Guidé par la compassion.
L’Hôpital d’Ottawa est l’un des plus importants hôpitaux d’enseignement et de recherche au Canada. Il est doté de plus de 1 100 lits, d’un effectif de quelque 12 000 personnes et d’un budget annuel d’environ 1,2 milliard de dollars.
L’enseignement et la recherche étant au cœur de nos activités, nous possédons les outils qui nous permettent d’innover et d’améliorer les soins aux patients. Affilié à l’Université d’Ottawa, l’Hôpital fournit sur plusieurs campus des soins spécialisés à la population de l’Est de l’Ontario. Cela dit, nos techniques de pointe et les fruits de nos recherches sont adoptés partout dans le monde. Notre vision consiste à améliorer la qualité des soins et nous mobilisons l’appui de toute la collectivité pour mieux y parvenir.
Par la compassion de son personnel et la quête perpétuelle de nouvelles découvertes, L’Hôpital d’Ottawa cherche sans relâche des solutions aux défis les plus complexes en santé.
Manager, Digital Collaboration
Top Benefits
About the role
About The Ottawa Hospital Reshaping the future of Healthcare
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Information This dynamic role is the driving force behind delivering innovative technology solutions to clinicians and staff across all campuses. As the main point of contact for our expanding group of regional partner hospitals, the Manager will play a crucial role in enhancing our shared Microsoft 365 and ServiceNow platforms along with our Identity and Access Management services. This right individual will champion the adoption of cutting-edge AI technologies, aimed at improving employee engagement and efficiencies.
Key projects in this role involve building new partnerships with regional healthcare organizations, thereby expanding our network and improving service delivery. The Manager will oversee day-to-day departmental operations, including budgeting and business objectives, developing workflow operations, establishing new standards of practice/service for the department or program, ensuring the quality of services, and working with their leadership team to improve operations.
Rotation/Shifts Days, 8-hour shifts.
What You Will Bring
- Three (3) year Community College Diploma or a Four (4) year Undergraduate Degree in a related field;
- Minimum of five (5) years of experience in an IT client service environment;
- Progressive leadership experience;
- Management training and experience in operations management;
- Understanding of IT infrastructure, systems and networks;
- Experience in leading and motivating a team of IT support or service delivery professionals;
- Planning, organizing, and managing IT service delivery projects;
- Proven track record of managing client relations and IT service delivery;
- Knowledge of hospital administration policies and procedures and human and financial resources;
- Microsoft Modern Work experience including Microsoft 365 Certified certifications.
You will stand out with:
- Project management experience and certifications (e.g., PMP, PRINCE2);
- Cybersecurity experience and certifications (e.g., Security+, CISSP);
- Organization change management experience and certifications (e.g., PROSCI);
- Experience working in the hospital (preferred) or healthcare sector in Ontario.
What You Can Expect From Us The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact HRSupport@toh.ca.
About The Ottawa Hospital
The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.
Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges.
L’Hôpital d’Ottawa Inspiré par la recherche. Guidé par la compassion.
L’Hôpital d’Ottawa est l’un des plus importants hôpitaux d’enseignement et de recherche au Canada. Il est doté de plus de 1 100 lits, d’un effectif de quelque 12 000 personnes et d’un budget annuel d’environ 1,2 milliard de dollars.
L’enseignement et la recherche étant au cœur de nos activités, nous possédons les outils qui nous permettent d’innover et d’améliorer les soins aux patients. Affilié à l’Université d’Ottawa, l’Hôpital fournit sur plusieurs campus des soins spécialisés à la population de l’Est de l’Ontario. Cela dit, nos techniques de pointe et les fruits de nos recherches sont adoptés partout dans le monde. Notre vision consiste à améliorer la qualité des soins et nous mobilisons l’appui de toute la collectivité pour mieux y parvenir.
Par la compassion de son personnel et la quête perpétuelle de nouvelles découvertes, L’Hôpital d’Ottawa cherche sans relâche des solutions aux défis les plus complexes en santé.