Incident and Problem Coordinator (IT Analyst)
Top Benefits
About the role
-**Employer:**iA Financial Group -**Office:**1080, Grande Allee West -**Location:**Québec, Quebec -**Other Possible Location(s):**Montreal, Quebec -**Job category:**Information Technology -**Job ID:**JR10025920 -**Job type:**Permanent Job -**Apply before:**2026-04-07
##Description
Build the future with us
Incident & Problem Coordinator (IT Analyst)
AtiA Financial Group, the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experiencedIncident & Problem Coordinator (IPC), capable of acting effectively in critical situations while also driving sustainable, long-term improvements.
This role sits at the heart ofmajor incident management and IT problem management, with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.
As anIncident & Problem Coordinator, you will be central to operations during critical situations and a key contributor to continuous improvement. You will combine operational leadership, analytical rigor, and cross-functional influence to ensure effective major incident management and structured root cause investigations.
You will work closely with technical teams, managers, and other ITSM practices to transform incidents into learning opportunities and levers for long-term improvement.
What you’ll accomplish with us
- Coordinate end-to-endmajor IT incident management, in compliance with SLAs and established practices
- Lead and structureincident response and crisis management teams, ensuring effective mobilization of stakeholders
- Ensureclear, factual, and audience-appropriate communicationthroughout incidents (operational and management levels)
- Lead and structureproblem management, including: Root Cause Analysis (RCA) Coordination of corrective actions Follow-up on action items through to completion
- Facilitatepost-incident reviewsand convert findings into actionable improvement initiatives
- Actively contribute to the reduction of recurring incidents and improve overall service stability
- Collaborate on the evolution and maturity ofITIL practices
- Participate in the optimization of processes, tools, and collaboration models
- Serve as apoint of referencefor best practices in incident management, problem management, and major incident management
What could accelerate your success in this role
We are looking for someone who:
- Hasat least 5 years of experiencecoordinating major IT incidents and10 years of experience in information technology
- Is available to participate in an**on-call rotation (24/7)**one week per month
- Isfluent in Frenchand has anadvanced level of English, as the role involves daily communication and presentations with internal and external stakeholders across Canada
- Is recognized for strongproblem management and root cause analysisskills
- Demonstrates strongcoordination abilities, cross-functional leadership, and communication skills, including under pressure
- Shows a high capacity to analyzecomplex environmentsand mobilizemultidisciplinary teams
- Has a strong understanding ofITIL practices
- Has experience withServiceNowor an equivalent ITSM tool
- Is known for strongoperational credibility
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; -Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
##Get ahead of your career, where your talent belongs
See why so many people choose iA!
##Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
##Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Incident & Problem Coordinator (IT Analyst)
AtiA Financial Group, the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experiencedIncident & Problem Coordinator (IPC), capable of acting effectively in critical situations while also driving sustainable, long-term improvements.
This role sits at the heart ofmajor incident management and IT problem management, with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.
As anIncident & Problem Coordinator, you will be central to operations during critical situations and a key contributor to continuous improvement. You will combine operational leadership, analytical rigor, and cross-functional influence to ensure effective major incident management and structured root cause investigations.
You will work closely with technical teams, managers, and other ITSM practices to transform incidents into learning opportunities and levers for long-term improvement.
What you’ll accomplish with us
- Coordinate end-to-endmajor IT incident management, in compliance with SLAs and established practices
- Lead and structureincident response and crisis management teams, ensuring effective mobilization of stakeholders
- Ensureclear, factual, and audience-appropriate communicationthroughout incidents (operational and management levels)
- Lead and structureproblem management, including: Root Cause Analysis (RCA) Coordination of corrective actions Follow-up on action items through to completion
- Facilitatepost-incident reviewsand convert findings into actionable improvement initiatives
- Actively contribute to the reduction of recurring incidents and improve overall service stability
- Collaborate on the evolution and maturity ofITIL practices
- Participate in the optimization of processes, tools, and collaboration models
- Serve as apoint of referencefor best practices in incident management, problem management, and major incident management
What could accelerate your success in this role
We are looking for someone who:
- Hasat least 5 years of experiencecoordinating major IT incidents and10 years of experience in information technology
- Is available to participate in an**on-call rotation (24/7)**one week per month
- Isfluent in Frenchand has anadvanced level of English, as the role involves daily communication and presentations with internal and external stakeholders across Canada
- Is recognized for strongproblem management and root cause analysisskills
- Demonstrates strongcoordination abilities, cross-functional leadership, and communication skills, including under pressure
- Shows a high capacity to analyzecomplex environmentsand mobilizemultidisciplinary teams
- Has a strong understanding ofITIL practices
- Has experience withServiceNowor an equivalent ITSM tool
- Is known for strongoperational credibility
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; -Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
","datePosted":"2026-03-19T00:00:00-04:00","hiringOrganization":{"@type":"Organization","name":"iA Financial Group","sameAs":"ia.ca/jobs","logo":"https://files.ia.ca/-/media/files/commun/logo-ia/ialogo\_d\_en.png"}}
Not the right fit? Search for Incident and Problem Coordinator jobs in Quebec City, QC
About iA Groupe financier / iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States. Founded in 1892, it is an important Canadian public company and is listed on the Toronto Stock Exchange under the ticker symbols IAG (common shares) and IAF (preferred shares).
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Incident and Problem Coordinator (IT Analyst)
Top Benefits
About the role
-**Employer:**iA Financial Group -**Office:**1080, Grande Allee West -**Location:**Québec, Quebec -**Other Possible Location(s):**Montreal, Quebec -**Job category:**Information Technology -**Job ID:**JR10025920 -**Job type:**Permanent Job -**Apply before:**2026-04-07
##Description
Build the future with us
Incident & Problem Coordinator (IT Analyst)
AtiA Financial Group, the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experiencedIncident & Problem Coordinator (IPC), capable of acting effectively in critical situations while also driving sustainable, long-term improvements.
This role sits at the heart ofmajor incident management and IT problem management, with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.
As anIncident & Problem Coordinator, you will be central to operations during critical situations and a key contributor to continuous improvement. You will combine operational leadership, analytical rigor, and cross-functional influence to ensure effective major incident management and structured root cause investigations.
You will work closely with technical teams, managers, and other ITSM practices to transform incidents into learning opportunities and levers for long-term improvement.
What you’ll accomplish with us
- Coordinate end-to-endmajor IT incident management, in compliance with SLAs and established practices
- Lead and structureincident response and crisis management teams, ensuring effective mobilization of stakeholders
- Ensureclear, factual, and audience-appropriate communicationthroughout incidents (operational and management levels)
- Lead and structureproblem management, including: Root Cause Analysis (RCA) Coordination of corrective actions Follow-up on action items through to completion
- Facilitatepost-incident reviewsand convert findings into actionable improvement initiatives
- Actively contribute to the reduction of recurring incidents and improve overall service stability
- Collaborate on the evolution and maturity ofITIL practices
- Participate in the optimization of processes, tools, and collaboration models
- Serve as apoint of referencefor best practices in incident management, problem management, and major incident management
What could accelerate your success in this role
We are looking for someone who:
- Hasat least 5 years of experiencecoordinating major IT incidents and10 years of experience in information technology
- Is available to participate in an**on-call rotation (24/7)**one week per month
- Isfluent in Frenchand has anadvanced level of English, as the role involves daily communication and presentations with internal and external stakeholders across Canada
- Is recognized for strongproblem management and root cause analysisskills
- Demonstrates strongcoordination abilities, cross-functional leadership, and communication skills, including under pressure
- Shows a high capacity to analyzecomplex environmentsand mobilizemultidisciplinary teams
- Has a strong understanding ofITIL practices
- Has experience withServiceNowor an equivalent ITSM tool
- Is known for strongoperational credibility
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; -Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
##Get ahead of your career, where your talent belongs
See why so many people choose iA!
##Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
##Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Incident & Problem Coordinator (IT Analyst)
AtiA Financial Group, the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experiencedIncident & Problem Coordinator (IPC), capable of acting effectively in critical situations while also driving sustainable, long-term improvements.
This role sits at the heart ofmajor incident management and IT problem management, with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.
As anIncident & Problem Coordinator, you will be central to operations during critical situations and a key contributor to continuous improvement. You will combine operational leadership, analytical rigor, and cross-functional influence to ensure effective major incident management and structured root cause investigations.
You will work closely with technical teams, managers, and other ITSM practices to transform incidents into learning opportunities and levers for long-term improvement.
What you’ll accomplish with us
- Coordinate end-to-endmajor IT incident management, in compliance with SLAs and established practices
- Lead and structureincident response and crisis management teams, ensuring effective mobilization of stakeholders
- Ensureclear, factual, and audience-appropriate communicationthroughout incidents (operational and management levels)
- Lead and structureproblem management, including: Root Cause Analysis (RCA) Coordination of corrective actions Follow-up on action items through to completion
- Facilitatepost-incident reviewsand convert findings into actionable improvement initiatives
- Actively contribute to the reduction of recurring incidents and improve overall service stability
- Collaborate on the evolution and maturity ofITIL practices
- Participate in the optimization of processes, tools, and collaboration models
- Serve as apoint of referencefor best practices in incident management, problem management, and major incident management
What could accelerate your success in this role
We are looking for someone who:
- Hasat least 5 years of experiencecoordinating major IT incidents and10 years of experience in information technology
- Is available to participate in an**on-call rotation (24/7)**one week per month
- Isfluent in Frenchand has anadvanced level of English, as the role involves daily communication and presentations with internal and external stakeholders across Canada
- Is recognized for strongproblem management and root cause analysisskills
- Demonstrates strongcoordination abilities, cross-functional leadership, and communication skills, including under pressure
- Shows a high capacity to analyzecomplex environmentsand mobilizemultidisciplinary teams
- Has a strong understanding ofITIL practices
- Has experience withServiceNowor an equivalent ITSM tool
- Is known for strongoperational credibility
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; -Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
","datePosted":"2026-03-19T00:00:00-04:00","hiringOrganization":{"@type":"Organization","name":"iA Financial Group","sameAs":"ia.ca/jobs","logo":"https://files.ia.ca/-/media/files/commun/logo-ia/ialogo\_d\_en.png"}}
Not the right fit? Search for Incident and Problem Coordinator jobs in Quebec City, QC
About iA Groupe financier / iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States. Founded in 1892, it is an important Canadian public company and is listed on the Toronto Stock Exchange under the ticker symbols IAG (common shares) and IAF (preferred shares).