Bilingual Customer Service Representative
About the role
Your Responsibilities
- Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
- Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
- Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
- Recognize and act on opportunities to upsell Miele products and services where appropriate
- Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
- Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
- Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
- Achieve individual and team performance targets, both qualitative and quantitative
What we are looking for
- Minimum 2 years of customer service experience; call centre experience is an asset
- Bilingual in English, Cantonese and Mandarin (verbal)
- Strong professional attitude with an excellent attendance record
- Proficient computer skills, including Microsoft Word, Excel, and Outlook
- Excellent time management, communication, and organizational skills
- A collaborative team player who thrives in a fast‑paced service environment
- Flexibility to work varying shifts based on business needs
The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
Bilingual Customer Service Representative
About the role
Your Responsibilities
- Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
- Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
- Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
- Recognize and act on opportunities to upsell Miele products and services where appropriate
- Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
- Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
- Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
- Achieve individual and team performance targets, both qualitative and quantitative
What we are looking for
- Minimum 2 years of customer service experience; call centre experience is an asset
- Bilingual in English, Cantonese and Mandarin (verbal)
- Strong professional attitude with an excellent attendance record
- Proficient computer skills, including Microsoft Word, Excel, and Outlook
- Excellent time management, communication, and organizational skills
- A collaborative team player who thrives in a fast‑paced service environment
- Flexibility to work varying shifts based on business needs
The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.