**Competition #:**26-OC-60

**Posting Date:**April 2, 2026

**Closing Date:**April 12, 2026

**Department:**Boutique

**Working Hours:**Full time 37.5 hours/week

• You must be available days, evenings, weekends and statutory holidays.

**Employment Tenure:**Determinate (start date: April 11, 2026 / End date: September 25, 2026 with a possibility of extension)

**Classification:**Band 3

Salary:$ 59,614 - $ 70,105/Year (hourly rate: $30,57)

**Number of Positions:**1

**Language Requirements:**English B-B / French B-B (reading, writing, oral) (A: beginner, B: intermediate, C: advanced)

**Affiliation:**P.S.A.C.

**Work Location:**On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa

Job Summary

Under the supervision of the Operations Manager, the Boutique’s Assistant Supervisor assists in ensuring the high quality of bilingual customer service both in the Boutique and in the Satellite Store. The Assistant Supervisor also sells merchandise to maximize revenues, ensures that operational requirements are met, and enhances the experience of visitors to The National Gallery of Canada. You will be responsible for overseeing and processing sales and customer-service related activities, opening and closing operations, and assisting the Operations Manager with the orientation of our Customer Service Associates. You will also assist with the merchandising of all products, maintaining inventory integrity, and general upkeep of the Boutique. You will act on behalf of the Operations Manager during extended hours of operation, holidays, at all times when the Operations Manager is not available, by fulfilling all related duties.

Requirements

Education

Successful completion of a university degree or an equivalent combination of education and work experience;

Work Experience

• Minimum six months of experience supervising subordinate employees;

• Recent extensive experience within a retail operation using a point-of-sale system in customer service and sales, inventory and cash control (minimum of 2 years' experience); Proven track record in retail.

Skills/Abilities

• Knowledge of retail inventory procedures, a point-of-sale system (Wordstock), spreadsheets (MS-Excel);

• Knowledge of art history;

• Strong analytical and problem-solving skills, strong attention to detail, the ability to perform diverse tasks simultaneously, and the ability to work well under pressure; Ability to work independently and as a team member within a fast-paced, high-demand and constantly changing work environment.

Condition of Employment

• Must meet the bilingual requirement to be invited to the interview process. Reliability Status - this factor is not used at the pre-selection stage.

Additional Information

• A variety of assessment tools may be used to assess candidates.

• Alternative selection tool methods and/or reasonable accommodation are available upon request.

• Candidates are entitled to participate in the selection process in the official language of their choice. Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada.

Values

The National Gallery of Canada values and celebrates everyone's life experiences, their voices and their histories, and are committed to the principles of Justice, Equity, Diversity, Inclusion and Accessibility (JEDI&A) in accordance with the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to having a skilled, diversified workforce that reflects Canadian society and invite applications from Indigenous, Black and racialized communities, women, persons with disabilities, and members of 2SLGBTQIA+ communities.