Surrey Police Service (SPS)

Technical Support Specialist 2

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 480 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for a Technical Support Specialist 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. This position is unionized and is represented by CUPE Local 402.

In this role, the successful candidate will provide tier 1 & 2 clients support – this would include completing incident & service requests, investigating performance issues, and troubleshooting communication problems on end-point devices. As a valued member of the team, the successful candidate will also participate in the development of business rules, procedures, and end-user documentation, enabling us to deliver an outstanding and repeatable customer service experience.

Schedule / Hours of Work
The anticipated schedule for this position is 35 hours/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Installs, configures, documents, and maintains end-user hardware, software, and services.

• Investigates, assesses, mitigates, and resolves routine or complex software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.

• Isolates and resolves functional and performance issues.

• Assists with designing customer experience focused solutions by defining standards and best practices.

• Creates, updates, and oversees reports for a technical, management stakeholder, or end user audience

• Consults and collaborates with appropriate technical and business resources to resolve problems.

• Interacts with others within IT division, client representatives, customers, vendors, IT partners, and other SPS clients

• Communicates routine information with external organizations including vendors.

• Estimates work effort and duration for planning or budgeting purposes.

• Prioritizes and schedules work to complete assignments and resolve problems on time.

• Acts as a resource for project work.

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively both orally and in writing.

• Ability to establish and maintain effective working relationships.

• Ability to plan and organize work to meet deadlines and achieve project objectives.

• Ability to apply a work around, improvise, or conduct a root cause analysis.

• Ability to stay current with industry trends and technologies, an aptitude for learning.

• Ability to advise clients in a professional manner and explain technical info. in an understandable way.

• Experience using Microsoft System Center Configuration Manager (SCCM) to perform tasks such as imaging computers, deploying applications, and hardware/software inventory reporting.

APPLICANT QUALIFICATIONS

• Diploma in IT or related field plus three years of related experience or, an acceptable equivalent combination of education and experience.

• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION
SPS offers a comprehensive benefits package that includes extended health and dental coverage, and defined benefit pension through the Municipal Pension Plan.

• This is a unionized position, represented by CUPE 402.

• The salary range is $43.77/hour to $49.52/hour (pay grade 25) based on 2024 Rates.

Applications must be submitted through our onlineCareers page. This posting will remain open until 11:55pm on September 17th 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram**,** Facebook, and X (formerly Twitter).

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience : 3 years to less than 5 years