Title: Golf Administrator

Reports to: Director of Golf

Location: 18 Cabot Lane, Inverness, NS, B0E 1N0

Job Type: Seasonal Part-Time

About Cabot Cape Breton

Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 47 holes of exhilarating golf, including two acclaimed World Top 100 courses, a practice facility equipped with Trackman Range, 72 rooms of award-winning accommodation, 63 luxury Golf Villas and Homes, with Cliffs Lots under construction, exquisite dining in four on-site restaurants, and a significant new Clubhouse at Cabot Cliffs under construction, Cabot Cape Breton is intended to excite and inspire at every turn.

Position Overview

The Golf Administrator is a team member important to the behind the scenes efficient flow of the golf operation ensuring that golf reservations and corresponding information are correct and communicated to the Golf Leaders in order to set the entire golf operations up for success.

You will audit the tee sheets, work on communicating the Non-Resort guest visits, reconcile the Non-Resort PM Accounts, and while doing this produce the comprehensive week out report for the Golf Operations. They will also be the keeper of all team member set up in all golf programs including but not limited to: AgilysysGolf, AgilysysGolf rGuest Online Portal, ClubUp, Golf Genius, Your Golf Booking.com Online Portal, Trackman Range, Korechi Range Pik’r, Yellow Dog Inventory Software, EZ-GO Pace System to name a few.

The Golf Administrator will be a key communication and reconciliation role that will benefit the entire Golf and Turf Operations teams.

Core Accountabilities:

Team Partnerships

• Consistently coordinating and communicating with other team members in Pro Shops, Reservations, and Front Desk in a professional, friendly and engaging means.
• Friendly engagement with guests regarding past or future reservation details

Attention to Detail

• Be knowledgeable of all Golf Rates, Tee Sheet Structures, and reservations in order to reconcile tee times, City ledgers and support the process of creating the Golf Ops Week Out report.

• As the You will be one of the main administrators who will audit the tee sheets to ensure they are in order. This will include but not be limited to reviewing tee times to ensure guest names are up to date, obtain caddie requests, and communicating any special requests guests might have (such as medical cart bookings).

• You will be responsible for looking into potential inconsistencies a guest may have in their golf bookings in advance. Depending on a guest’s requests, you may also work with them to be connected with reservations agent to book reservations for rooms or dining, in addition to golf.

• Reviewing Day Guest online portal bookings and confirming balances, understanding and providing a report to show why there is a balance, and working with the leadership team to resolve these balances.

• Manage the Employee and Caddie Online Booking Portal, to ensure current staff and caddies are uploaded and entered into the system and know their log in credentials, and tee sheet access is daily set up.

• Stay ahead of any rate inconsistencies and working through guest golf billing disputes, to review what should be the correct charges, and making any

• Working with the reservations team to take the existing reports from the week out data and creating the weekly Golf Ops Week Out report and distributing it to the Golf Department.

• Building out future tee sheets and rate codes in AgilysysGolf and any other platforms to be updated.

• Confirm that Golf KPI’s are correct and if any inconsistencies show, identify those to the Director of Golf.

• Working with the Turf Departments and Golf Ops team coding invoices and distribution to Accounting.

• Review and manage the PGA, Golf Digest Panelist/Raters and Superintendent Visitation Forms, and make sure that reservations have the details and that any booked are added to the Director of Golf, Head Professionals, and Superintendents Calendars. This would include venting any Industry Guest visitations.

• Support with Training the reservations team ongoingly on all things Golf

• Work with Golf Ops team for daily payroll updates, and clock in’s are correct.

• Be the administrator to help set up users on all Golf Platforms and work closely with the Property System Specialist to be well versed in all our golf systems.

• Other duties as assigned by management

Qualifications:

• Positive attitude and excellent organizational, communication, and interpersonal skills

• Ability to handle multiple duties under pressure

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Ability to work flexible hours – weekends and evenings as required

• Highly responsible & reliable

Physical Demands:

• Ability to sit or stand at a desk for long periods of time. walking, sitting, standing