Job Title: Manager, Refugee & Specialized Programs

Status: Regular,Full Time (37.5 hours per week)

Salary: This position starts at $72,000 per year and increases to $103,535 per year, over a 10-year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.

Start Date: September 15, 2025

Date Posted: August 29, 2025
Closing Date: Open until filled

OPPORTUNITY:

Reporting to the Senior Manager, Settlement & Community Development, the Manager of Refugee Specialized Programs is responsible for the effective and efficient delivery of DIVERSEcity’s Case Management & Wellbeing Navigation and Specialized programs. This position plays a crucial role in the organization: delivering high-quality programming, building relationships with residents and community partners, and ensuring program improvement through data-driven evaluation. The Manager is expected to manage the human resources, financial resources, contracts, and risk within the Refugee & Specialized Programs, as well as to grow the portfolio through monitoring emerging client and community needs, securing funding for existing and new programs/services and develop responsive and innovative programming that centers around JEDI (justice, equity, inclusion and diversity) principles. The manager will also contribute to the agency’s strategic platform.

KEY RESPONSIBILITIES:

Program Delivery & Contract Management

• Ensures that assigned programs are responsive, centered on justice, equity, diversity and inclusion principles and incorporate GBA+ frameworks in their design and deliver to meet the needs of IRCC’s and DIVERSEcity’s vision and mandate;
• Administers all Community Programs efficiently and effectively in accordance with contractual obligations and DIVERSEcity Policy and Procedures;
• Monitors and ensures program service quality, enrolment, utilization and evaluation as specified in the contract;
• Implements programming and initiatives that centers on equity, inclusion and diversity;
• Ensures program staff are managed in compliance with Collective Agreement and agency Policies and Procedures;
• Ensures that programs adhere to PQI requirements;
• Prepares budget forecasts of assigned programs and monitors program expenditures, together with the finance department;
• Prepares funding applications and proposals for contract renewals;
• Provides reports to funders, assigned supervisor or Board of Directors, as required;
• Liaises with program funders regarding operations and reporting, as well as ongoing planning and evaluation;
• Participates positively and cooperatively; within a team or partnership model, in meetings or when attending committees or events;
• Represents DIVERSEcity positively and professionally in the community;
• Attends meetings, conferences & participates on advisory committees and focus groups as a representative of DIVERSEcity;
• Ensures that the Senior Manager & Director, Settlement & Community Development are informed and updated on issues related to programs being managed, especially those that may present a risk to the organization.

Supervision & Management

• Carries out the day-to-day administration of the Collective Agreement and DIVERSEcity Policies and Procedures;
• Uses strength-based approaches to coach staff in areas where improvements are desired or where performance, conduct or attendance issues are present;
• Resolves employee / team concerns, manages conflict between staff, and reports any concerns to the Senior Manager, Settlement & Community Development;
• Ensures adequate staffing levels by conducting recruitment, selection and hiring of new personnel;
• Ensures training and / or orientation for new staff and DIVERSEcity Policies and Procedures;
• Conducts annual performance reviews for all direct report program staff.

Program Development, Strategic Growth & Innovation

• Ensures that assigned programs are responsive, centered on justice equity, diversity and inclusion principles, innovative, and meet the needs and mandate of DIVERSEcity’s vision and mandate;
• Identifies the needs of clients related to the portfolio of programs managed;
• Participates on external committees, advisory groups and relevant networks to be informed and updated on emerging issues, new / alternative funding opportunities and to advocate on behalf of immigrant and refugee communities to help address service gaps in the community;
• Actively participates in opportunities (both internal and external) for both knowledge and skill development in the area program growth and development (e.g. professional development training, coaching, program manager meetings, networking, needs assessment, community growth trends and initiatives);
• Develops annual and long-range program plans to growth program portfolio;
• Actively develops strategic partnerships with non-traditional sectors and partners;
• Looks for innovation and building capacity within program portfolio;
• Prepares and submits funding applications and proposals for programs;
• Conducts contract negotiations with funder(s) under the direction of the Senior Manager & Director of Settlement & Community Development.

QUALIFIED CANDIDATES WILL POSSESS:

• University degree in social sciences or relevant post-secondary education;
• Minimum of 2-years experience in program and contract management within a not- for-profit context;
• Minimum of 2-years experience supervising staff, preferably in a unionized environment;
• Minimum of 2-years experience working with community, food security, volunteer and/or senior’s programs/services;
• Experience with funding and proposal/grant writing;
• Experience with budget forecasting and expenditure monitoring;
• Strong English language skills (written, oral and presentation skills);
• Second language an asset;
• Excellent relationship building and stakeholder engagement skills;
• Strong organizational and time management skills;
• Strong computer literacy skills, in particular, MS Office (Word, Excel, PowerPoint, TEAMS);
• Experience with SharePoint and webinar development is preferred;
• Social media marketing a definite asset;
• Demonstrated understanding of the immigrant, refugee and settlement experience;
• Knowledge of outcomes measurements;
• Ability to manage multiple priorities, timelines, in a fast-paced environment;
• Excellent problem solving ability, discretion and judgement;
• Able to work independently and collegially in a team environment;
• Innovative, flexible, and able to manage change and uncertainty.
• BC Class 5 Driver’s License and access to personal vehicle;
• Willing to work some evenings and weekends, as needed.

A criminal record check is required as a part of this process.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

Additional Information:

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit https://www.dcrs.ca/news/diversecity-re-opening-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at recruitment@dcrs.ca. Any personal information provided will be maintained in confidence.

About DIVERSEcity:

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 46 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.