Who you are

• 4-6 years experience in a customer-facing role in the technology industry, preferably with strong Data 360 and AI expertise
• Fluent proficiency in writing & speaking Portuguese or Spanish
• Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality
• Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results
• Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles)

What the job involves

• At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued
• We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams
• As a Data Cloud + Agentforce Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics
• Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data
• By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value
• Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases
• This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights
• By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth
• These two products play seamlessly together and require a resource to speak intelligently to both
• Be a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa
• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage
• Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership when possible through mentoring and knowledge sharing
• The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms
• This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products
• Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities
• The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor
• Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption
• Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals
• You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year