Job title Counsellor

Department Clinical Operations

Reports to Manager, People and Clinical Performance

Wage 30,90$/hour

Job type Relief

Shift ID Schedule: Location The Relief counsellor must work a minimum of 4 shifts (20h) in a calendar month and must be available to work at least 1 weekend shift per calendar month (between Friday 5:00pm to Monday 7:00am EST) Quebec residents only

Posting period 2026-03-30

The opportunity As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.

The Responsibilities

• Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.
• Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc.
• Ability to work independently and have sound judgement on situations that require escalation to management.
• A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.
• Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.
• The ability to communicate with empathy, curiosity and professionalism.
• The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.
• Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities.
• Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).
• Ability to work in a high energy and dynamic environment.

The Qualifications

• Bachelor or Master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.
• A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered);
• Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions);
• Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required);
• Sound typing and written communication to counsel on our Live Chat service;
• Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace

2026 Training Dates English Training : May 4 to May 7 2026 from 10:00am to 6:00pm ET and May 11 to May 14 2026 from 12:00pm to 8:00pm ET

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca .

Inclusion, Diversity, Equity and Accessibility (IDEA) KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan .

Accommodations KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation And Benefits Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form .

Message to agencies KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.