Summary

Reporting to the Executive Director, Quality, Practice & Program Development, and working in collaboration with Resident Care Managers, Senior Operations Leaders, Program Directors, Physicians, clinical and corporate staff, and community partners, this position leads quality initiatives and supports the establishment of a sustainable culture of continuous improvement within Long-Term Care (LTC) at PHC.

• leads and coordinates quality-related initiatives to strengthen a culture of improvement across LTC, ensuring alignment with organizational goals and priorities
• engages with residents, families, and staff to co-design and sustain a social-relational model of care focused on resident- and family-centered outcomes
• provides supervision and operational oversight for staff and programs that enrich residents’ quality of life through meaningful engagement and activities
• appraises staff performance and supports professional development to build capacity for high-quality care delivery
• applies expertise in improvement methods, tools, and systems to implement effective, participatory approaches that foster measurable results
• champions the adoption of care practices that prioritize dignity, well-being, and fulfillment for LTC residents

What You Bring

Education:

• Master’s Degree in Nursing or a Health Sciences discipline
• Minimum of five (5) years’ recent, related experience working in a health care organization
• Demonstrated experience supporting the implementation of resident/patient quality improvement initiatives and/or projects in complex environments
• Experience in seniors care and/or palliative care
• An equivalent combination of education, training, and experience may be considered

Skills and Abilities:

• Knowledge and understanding of process improvement implementation in a clinical environments.
• Demonstrated systems thinking with the ability to see beyond specific issues and connect ideas and opportunities at an organizational level.
• Demonstrated ability to work within complex and evolving systems with minimal guidance and precedence.
• Demonstrated excellent judgement, consultative, coordination skills and creativity to ensure implementation of the social-relational model is successful and reflective of best practices and organizational priorities.
• Demonstrated problem-solving skills with ability to identify root causes and effective solutions.
• Demonstrated ability to challenge inefficient/ineffective processes and to offer constructive alternatives.
• Demonstrated collaborative decision-making skills with the ability to seek out and integrate diverse points of view.
• Excellent oral and written communication skills to function within a complex interdisciplinary environment.
• Demonstrated ability to use communication skills in the support of successful change management and knowledge dissemination/translation activities.
• Demonstrated ability to work effectively under pressure and within uncertainty to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Demonstrated effective interpersonal skills and ability to work cooperatively within and across organizational units using consensus building, consultation and negotiation to achieve common goals.
• Demonstrated resident/client focus including ability to focus efforts on discovering and meeting clients’ needs and aspirations.
• Physical ability to perform the duties of the position.

What We Offer

• A competitive salary: The salary range for this position is $54.16/Hr - $77.86/Hr. per hour, depending on experience.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.