Position Title: Applications Clerk (CHR)
Department: Central Housing Registry

Bargaining Unit Position

Salary Range: $27.47 – $29.96 per hour (CAD)
Posting Close Date: November 3, 2025

Reports To: Manager, Central Housing Registry

Position Summary:
The Applications Clerk is responsible for providing a range of clerical and administrative support services related to the Central Housing Registry and the Application for Housing process. Working under the direction of the Manager, Central Housing Registry, this role ensures accurate data entry, maintains organized records, supports applicants, and contributes to the efficient processing of housing applications.

Core Competencies

• Customer Service Focus
• Communication
• Team Work
• Quality Orientation
• Problem Solving/ Analytical Skills
• Dependability
• Ethics and Integrity

Job Duties

• Receive and process applications for subsidized housing, housing benefit programs, and other government funded housing programs from individuals, families or seniors; ensure all required documentation is received.
• Check eligibility for subsidized housing per established criteria.
• Enter applicant information into data base, including eligibility status, priority status, and other relevant information; identify special priority, accessible and medical needs, and other priority criteria, and ensure all required supporting documentation is received.
• Correspond with applicants, as required, per CHR procedures; monitor deadlines for follow up and adjust applicant status, as required.
• Receive and review all submitted applications and supporting documentation; update any changes to applicants’ files, as required.
• Provide general information to applicants, explain procedures and policies; assist with completion of forms.
• Work with applicants and/or supports to determine any special needs or housing requirements.
• Answer phone enquiries regarding applicant status, placement on priority lists, and inquiries from other agencies, as appropriate.
• Discuss with Supervisor applicants with critical needs and/or questionable eligibility details.
• Correspond with applicants to request any additional information required, process status approval or denial letters, as appropriate.
• Receive sort, distribute, and process all incoming and outgoing mail.
• Other duties as assigned.

Minimum Requirements

• High school graduate or equal/equivalent formal education (GED).
• Data entry skills and experience using Microsoft Office products, including Excel, Word, and Outlook.
• Knowledge of Yardi data base product such as RentCafe considered an asset.
• General clerical and administrative experience with proven knowledge of general office procedures and equipment.
• Demonstrated ability to compose correspondence and determine suitable formats, including memos, letters, etc.
• General mathematical skills.
• Ability to communicate professionally and effectively by telephone, in person and in writing to assist customers, co-workers and outside agencies and to resolve inquiries.
• Ability to work in a fast-paced environment, meeting deadlines while ensuring accuracy of work; strong time management skills, with ability to multitask and prioritize with minimal supervision.
• Ability to interpret and apply Corporate Policies and procedures. Ability to understand applicable legislation.
• Professional, responsive, and positive work attitude is essential.
• Strong customer service orientation; proven Customer Service and Customer Relations experience with proven tact and patience in dealing with diverse clientele.
• Experience handling confidential or sensitive data and knowledge of applicable data privacy laws.
• Awareness of the Housing Services Act (HSA), Residential Tenancies Act (RTA), and common income sources (OW/ODSP/OSAP/Old Age Security/CPP) considered an asset.

Working Conditions

• Office Setting
• Manual dexterity required to use desktop computer and peripherals.