Primary Function: The Bell Captain oversees all aspects of bell services, focusing on health and safety, guest experience enhancement, and coordination of overnight tours during the summer season. This role serves as a key leadership position within the Front Desk/Bell Services team, ensuring efficient and high-quality guest services.

Duties and Responsibilities:

• Responsible for schedules for complete Bell team
• Main point of contact for the Bell team
• Responsible for completing Bell team Payroll.
• Ensuring the team is following all health and safety procedures are followed in operated vehicles.
• Ensuring the cleanliness of the shuttles
• Overlooks initial impressions of guests open arrival from the bell greeter.
• Enforcing proper staff etiquette when using bell vehicles
• Overlooks that all maintenance of vehicles is upkept and passed on to maintenance accordingly.
• Ensuring the overnight parking lot is properly monitored during the day.
• Overlooks the guest experience from the overnight parking to the shuttle to the luggage drop off.
• Overlooks the completion of license plate numbers being tracked on arrival.
• Overlooks the completion of luggage tags at the bell hut & dropped at room in a timely manner.
• Communicating to FD high volumes of arrivals on site & any other important information regarding the guests or service
• Responsible for decisions on approved unauthorized vehicle access on the bridge
• Responsible for all bell related duty requests for BEO’s & events

Summer Seasonal Additional Duties and Responsibilities (May-October)

• Ensuring all duties for bell are completed for overnight tours.
• Ensuring the completion of overnight tour room drops
• Assigning overnight tour rooms and communicating to Front desk of any changes
• Responsible for routing of all overnight tours
• Tasked as the main point of contact for overnight tours leaders during their stay and post stay.
• Responsible for meeting overnight tour leaders upon arrival
• Responsible for tagging and dropping off all overnight tour bags.
• Communicating needed room drops to kitchen.
• Completing pre-arrival spreadsheets for tours
• Responsible for dropping off any missed bags.
• Charging all room drops and cash outs for overnight tours.

Requirements/Experience:

• Valid driver’s license with clean abstract
• Hotel front office operations experience preferred.
• Strong leadership, customer service and communication skills
• Sharp attention to detail and problem-solving abilities.
• Responsible, adaptable and works well under pressure.
• Can remain focused in fast-paced environment.
• Knowledge of Opera PMS an asset
• Physically capable with frequent standing and lifting.
• Flexible schedule – able to work days, evenings, weekends

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application