We are currently experiencing rapid growth and development. Our organization is looking for enthusiastic, career minded individuals to be part of our recovery team. Your role as a Bilingual Collector is to contact and secure payment arrangements from delinquent accounts, as well as a close follow-up to complete assigned workload in a quality manner to meet monthly goals set by management. SinglePoint strives to reward success and dedication to our valued agents!

RESPONSIBILITES

• Provide excellent service and ensure exceptional execution results in the collection of financial loans
• Conduct collections calls for all past due accounts
• Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
• Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
• Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
• Perform to regulatory standards and best practice on collections
• Achieve individual collection targets, in order to meet Department and Company goals;
• Maintain and submit reports for review by collection management
• Complete other collection responsibilities, as assigned

WHAT ARE WE LOOKING FOR?

• Must be fluent in French and English
• At least 1-2 years of prior experience in at least one of the following core areas: call centre, customer service, collections, payday or consumer loan industry
• Excellent oral and written communication skills for consistent collection calls
• Good math skills with the ability to perform basic calculations quickly
• Strong organizational and time management skills
• Good understanding of Microsoft Excel and Outlook
• Strong computer operating skills
• Ability to adapt in a fast-paced environment
• Desire to learn and further your career

COMPENSATION

This is a hourly role. Hourly rate will vary by candidate experience (up to $20.00/hour).

HOURS OF WORK

• Monday and Tuesday 11:30am to 8pm
• Wednesday to Friday 9am to 5:30pm

Join a winning team today!

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #1

Experience

Required

• French Bilingual

Preferred

• Collections
• Customer Service