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Senior Account Manager

Verified
Hybrid
Mississauga/Toronto
Senior Level
Full-time

Top Benefits

Flexible Hybrid Model (downtown and Mississauga locations)
Competitive/Generous compensation package
Unique opportunity to help build something unique and special

About the role

As the SNR Account Manager for this unique Inhouse Creative Studio, which blends the best of Agency and In house, your number one mission will be to drive impact.

From day one, you’ll play a crucial role in overseeing overseeing high-performing teams, manage complex projects, and build strong relationships with stakeholders to ensure seamless and efficient delivery. You thrive in dynamic environments, balancing operational excellence with creative problem-solving, and take pride in driving continuous communication. You’ve earned the trust of your colleagues by consistently delivering high-quality results, meeting deadlines, and fostering collaboration across diverse teams. If you’re ready to lead initiatives that matter and impact the global omnichannel delivery, we’d love to hear from you.

What you’ll do in a day: • Build strong relationships with local brand leadership and drive adoption of global content services. • Manage content requests using a Jira-based tool, assigning tasks to both on and offshore teams in partnership with the Content Delivery Manager (CDM). • Oversee timely, high-quality content delivery, ensuring clear communication and continuous feedback with stakeholders. • Act as the main contact between local teams, offshore production, and stakeholders for seamless project execution. • Lead complex projects, balancing stakeholder needs ad production capacity to meet deadlines • Drive change management for new content solutions, ensuring smooth market implementation. • Analyze service metrics to identify gaps and implement strategies for improved efficiency and client satisfaction. • Ensure compliance with all company policies and operational frameworks (MLR/PAAB)

What you bring: Strong background in digital marketing, particularly in managing omnichannel campaigns.
Experience with PAAB submissions is required Familiarity with Agile methodologies to drive efficient and adaptive project management. A Bachelor’s degree in design, communication, marketing, computer science or a related Basic design knowledge (e.g., Photoshop, Figma, video editing) Exceptional project management skills, with the ability to manage multiple priorities and deliver high-quality Strong interpersonal and influencing skills, enabling effective collaboration across diverse global teams.

*High impact search: This is a critical and strategic search. We’re not just looking for someone with the right technical skills, though those are essential, we’re also seeking individuals who embody our core values and demonstrate key interpersonal qualities that align with our team and clients.

If you’re highly skilled, collaborative, relationship-oriented, and ready to make a meaningful impact from day one, we’d love to hear from you.

About Poly Tech Talent

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