About the role
Introduction Join IBM’s world-class support team and provide exceptional service to large enterprise clients using our cutting-edge Spectrum Computing solutions. In this role, you will play a key part in diagnosing, resolving, and preventing technical issues—ensuring high levels of customer satisfaction and system performance. You'll work independently and collaboratively to address complex support challenges, coordinate across teams, and contribute to continuous improvement in service delivery.
Your Role And Responsibilities As a Spectrum Computing Technical Support Professional you will:
- Deliver remote technical support for IBM software, hardware, and integrated solutions.
- Use advanced problem determination and root cause analysis techniques to diagnose and resolve client issues.
- Collaborate with other IBM support teams and stakeholders to prioritize and resolve critical problems.
- Communicate clear and timely action plans to clients or IBM representatives.
- Provide emergency support and implement urgent solutions for critical customer issues.
- Lead or participate in escalations, coordinating across teams such as Development, Product Management, and Sales.
- Create and maintain technical knowledge base articles, tools, and procedures to enhance support efficiency.
- Mentor team members and share best practices to uplift team capability and service standards.
- Contribute to departmental goals focused on client satisfaction, responsiveness, and technical excellence.
Preferred Education Bachelor's Degree
Required Technical And Professional Expertise
- Bachelor’s degree in computer science, Engineering, or a related field
- Strong system-level knowledge of Unix, Linux, and Windows environments
- Excellent communication and interpersonal skills
- Proven experience in troubleshooting, analysis, and problem resolution
- Demonstrated ability to deliver high-quality results in customer support scenarios
Preferred Technical And Professional Experience
- Familiarity with High Performance Computing (HPC), cluster management, and cloud computing
- Experience with enterprise-level software in support or product development roles
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.
About the role
Introduction Join IBM’s world-class support team and provide exceptional service to large enterprise clients using our cutting-edge Spectrum Computing solutions. In this role, you will play a key part in diagnosing, resolving, and preventing technical issues—ensuring high levels of customer satisfaction and system performance. You'll work independently and collaboratively to address complex support challenges, coordinate across teams, and contribute to continuous improvement in service delivery.
Your Role And Responsibilities As a Spectrum Computing Technical Support Professional you will:
- Deliver remote technical support for IBM software, hardware, and integrated solutions.
- Use advanced problem determination and root cause analysis techniques to diagnose and resolve client issues.
- Collaborate with other IBM support teams and stakeholders to prioritize and resolve critical problems.
- Communicate clear and timely action plans to clients or IBM representatives.
- Provide emergency support and implement urgent solutions for critical customer issues.
- Lead or participate in escalations, coordinating across teams such as Development, Product Management, and Sales.
- Create and maintain technical knowledge base articles, tools, and procedures to enhance support efficiency.
- Mentor team members and share best practices to uplift team capability and service standards.
- Contribute to departmental goals focused on client satisfaction, responsiveness, and technical excellence.
Preferred Education Bachelor's Degree
Required Technical And Professional Expertise
- Bachelor’s degree in computer science, Engineering, or a related field
- Strong system-level knowledge of Unix, Linux, and Windows environments
- Excellent communication and interpersonal skills
- Proven experience in troubleshooting, analysis, and problem resolution
- Demonstrated ability to deliver high-quality results in customer support scenarios
Preferred Technical And Professional Experience
- Familiarity with High Performance Computing (HPC), cluster management, and cloud computing
- Experience with enterprise-level software in support or product development roles
About IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.