Jr.IT Support Specialist

 

Role Overview

We are looking for an Jr. IT Support & Operations Specialist to provide first-line and intermediate IT support across our organization. This position is a great opportunity for someone with foundational IT support experience who is ready to grow into broader systems, applications, network, cloud, and operational technology support responsibilities.

This role works closely with Bevo’s internal IT function, operational departments, and external vendors to support users, maintain IT devices, manage accounts and access permissions, and help ensure the reliable operation of IT and greenhouse-related systems.

The successful candidate will handle day-to-day IT requests, support Microsoft 365 and business applications, assist with device and network troubleshooting, and contribute to documentation, ticketing, change management, and continuous improvement of IT support processes.

Key Responsibilities

End-User Support

• Provide first-line and intermediate user support in accordance with ITSM procedures
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Assist with system account and access permission management, including onboarding, offboarding, and access changes
• Support users with hardware and software issues
• Set up and deploy desktops, laptops, mobile devices, and peripherals

Systems & Devices

• Perform routine maintenance on workstations and assist with basic server-related support tasks
• Assist with user account management in Active Directory, Entra ID, and Microsoft 365 admin tools
• Install updates, patches, and standard software
• Track and manage IT assets and inventory

Networking Support

• Assist with basic network troubleshooting, including Wi-Fi, wired connectivity, printers, and related issues
• Support Ubiquiti UniFi wireless and switching environments, escalating complex issues as needed
• Escalate complex network issues to senior team members or external vendors when appropriate

Business Applications

• Provide basic user support for Microsoft Dynamics ERP and other internal business systems
• Assist users with data access and reporting tools such as Power BI
• Assist with testing and user support for system changes or upgrades

IoT & Greenhouse Systems

• Work with senior staff and vendors to help resolve system alerts or outages
• Help maintain reliable data flow between operational systems and IT infrastructure

Documentation & Process

• Document common issues and solutions
• Follow ITSM-based procedures for ticketing, escalation, and change management
• Contribute to improving support processes and user experience

Qualifications

Required

• 3+ years of experience in IT support, helpdesk, systems support, or a related technical support role
• Working knowledge of Windows operating systems, Microsoft 365 applications, computer hardware, and peripherals
• Troubleshooting and problem-solving skills across user devices, applications, printers, and access-related issues
• Strong communication skills and a user-focused support approach
• Ability to follow IT procedures, document issues clearly, and escalate when needed
• Willingness to learn, take ownership, and grow into more independent technical responsibilities

Preferred

• Basic understanding of or experience with Active Directory, Entra ID, or Microsoft 365 admin tools
• Basic networking knowledge, including DHCP, VLAN, Wi-Fi, DNS, and firewall concepts
• Experience with ticketing, incident management, or change management through ITSM processes
• Experience with or interest in Ubiquiti UniFi, ERP systems, Power BI, Active Directory, or operational technology environments

Nice-to-Have

• IT certifications or coursework such as CompTIA A+, Network+, MS-900, AZ-900, or similar
• Basic scripting or automation exposure, especially PowerShell
• Interest in IoT, greenhouse technology, or industrial technology environments

What You'll Learn

• How to provide professional IT support in a real business environment using ITSM processes
• Hands-on Microsoft 365, Entra ID, Azure, and Active Directory administration skills
• Practical troubleshooting experience across workstations, mobile devices, printers, applications, and user access issues
• Exposure to enterprise networking, Wi-Fi, switching, firewall, and security management
• How IT supports greenhouse operations, IoT systems, sensors, and production environments
• Working knowledge of ERP systems, Power BI, and cloud-based business applications
• How to document issues, communicate clearly with users, and take on more independent technical responsibilities over time

What Success Looks Like

• User issues are resolved in a timely and professional manner
• Users have a positive support experience and feel well communicated with
• Technical skills, troubleshooting confidence, and independence continue to grow over time
• Strong collaboration with the IT team, business users, and external vendors

Pay- CAD$57,000 to CAD$58,000 per year based on skills and experience

Fixed, permanent

Full-time, In office position

Additional compensation – Health benefits,Health & wellness benefits, RRSP contributions 

Recruitment Scams

Be cautious of recruitment scams. Bevo does not charge any fees to candidates at any stage of the hiring process. If you suspect fraudulent activity, please avoid sharing personal information and report it through the appropriate channels.

Non-Discrimination Statement

Bevo is committed to equal opportunity and does not discriminate against any applicant on the basis of characteristics protected by applicable law.

Privacy

Information collected and processed as part of your Bevo Careers profile, as well as any job application you submit, will be handled in accordance with applicable data protection and confidentiality practices.