Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Quality and regulatory affairs

Job posting ID: 7828

Employment status: Regular full-time Position's anticipated start date: 2025-11-03

Classification: PTS/MGT/IT B

Salary/Rate of pay: $108,493 - $125,026

Application deadline: 2025-10-21

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page . Together, we can make all the difference in the lives of others. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About The Role Canadian Blood Services is looking for a Regular full-time Quality Assurance Manager to join our dynamic Quality Assurance team.

As a Quality Assurance Manager, you will lead in the development of your team by understanding the collaborative effort required within a team environment and optimizing the team diversity to make the team successful in meeting or exceeding the quality assurance objectives. You will use performance-based measurements to align the objectives of the team and the individuals to meet the strategic objectives of the Quality & Regulatory Affairs division and Canadian Blood Services.

You will also be responsible for consulting and collaborating with various internal and external stakeholders to ensure that the Quality program, procedures and support tools meet user, business and regulatory requirements.

Formula for success

• Channeling your superior interpersonal and communication skills, you will manage the Quality Assurance team and budget to ensure effective and efficient use of resources in a positive working environment in which the team will feel empowered, challenged and engaged.
• Drawing from your Quality Assurance experience, you will monitor process performance and product quality to ensure a state of control and compliance to requirements/specifications is maintained.
• Leveraging your expertise in continuous improvement, you will drive or contribute to initiatives that enhance processes and services—from development and implementation to ongoing monitoring and optimization.
• You will cultivate and maintain strong, collaborative working relationships with colleagues across Canadian Blood Services to support seamless day-to-day operations.

Desired education and skills

• Demonstrated knowledge of Quality Management System elements is required.
• Demonstrate analytical, problem-solving and decision-making skills are required.
• Demonstrate sound organizational and management skills are required.
• Proven effective interpersonal, facilitation, presentation, written and verbal communications skills.
• Demonstrate policy and procedures development abilities.
• Strong communication skills are essential.
• Proficiency with Microsoft Office and other known software packages.
• Familiarity with electronic budget preparation and monitoring.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 10%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location with minimum 40% of the time/2days of the week on site at 40 Concourse Gate, Ottawa, Ontario.
• Travel requirements - travel will be required for on occasion within Canada.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.