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Business Analyst

Hybrid
Toronto, Ontario, Canada
Mid Level
Full-Time

About the role

Position: Business Analyst Location: Toronto, ON - Hybrid Remote Job Type: Full-time, Permanent Posting Type: Open vacancy

We're looking for a detail-oriented Business Analyst to join a collaborative service operations team. If you enjoy working with data, building reports, identifying trends, and turning insights into business improvements, we'd love to hear from you.

What You'll Do:

  • Analyze service data and performance metrics to support business decisions.
  • Prepare and deliver customer and internal reports, dashboards, and KPI tracking.
  • Identify trends, improve data quality, and recommend process improvements.
  • Collaborate with cross-functional teams to ensure accurate reporting and service performance.
  • Support reporting automation and continuous improvement initiatives.

What We're Looking For:

  • Bachelor's degree in Business, IT, Engineering, Data Science, Mathematics, or a related field.
  • 2-5 years of experience in business analysis, reporting, or a technical/service environment.
  • Advanced Microsoft Excel skills (required).
  • Strong analytical and problem-solving abilities with excellent attention to detail.
  • Experience with service performance metrics, CRM systems (Salesforce preferred), or reporting tools is an asset.
  • Excellent communication skills with the ability to present data clearly to both technical and non-technical stakeholders. Please send your resume in Word format to Arriane Liangcungco at arriane.liangcungco@quantum.ca.

REFER A PERM HIRE AND EARN A CASH BONUS! For details, click here.

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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About Quantum Management Services Ltd.

Staffing and Recruiting
201-500

Where instinct meets experience.

At Quantum, our mission is to help clients and candidates strive for better. Better opportunities, better market insights and a better fit for the long run. As experts in specialized recruitment, we work with leading companies across Canada and the U.S. placing over 1,700 professionals in permanent roles annually and employing 2,500 temporary employees and contractors every single week.

By forging deeply human connections and combining tenacity with collaboration, our people drive for success in each individual role.

From support to executive level, we’re at your side for every step.

Tap into our expansive reach and explore what’s possible.

CNESST Permit No.: AP-2000158 & AR-2000157

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