About the role
Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description Responsible for the staff involved in developing and delivering training programs for customer service representatives, supervisors and managers.
Duties Include But Are Not Limited To
- Assigns personnel to the various training tasks and directs their activities.
- Reviews course content and objectives and evaluates the effectiveness of training presentations and programs.
- Advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.
- Prepares activity and progress reports regarding customer service training. Interviews and makes recommendations for additional staff.
- Evaluates and manages subordinate performance.
- Tracks and analyzes training programs by reviewing training participants’ performance following training.
- Coordinates with supervisors and managers to ensure that quality objectives are met.
Qualifications Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience.
Excellent customer service skills required. Excellent ability to develop training programs. Effective in identifying problems, prioritizing and developing solutions. Must have strong communication skills and be able to effectively communicate technical issues. Excellent facility with MS Excel, MS PowerPoint and SAP. Must be able to lead and motivate subordinates.
About Lennox
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)
The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.
Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
About the role
Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description Responsible for the staff involved in developing and delivering training programs for customer service representatives, supervisors and managers.
Duties Include But Are Not Limited To
- Assigns personnel to the various training tasks and directs their activities.
- Reviews course content and objectives and evaluates the effectiveness of training presentations and programs.
- Advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.
- Prepares activity and progress reports regarding customer service training. Interviews and makes recommendations for additional staff.
- Evaluates and manages subordinate performance.
- Tracks and analyzes training programs by reviewing training participants’ performance following training.
- Coordinates with supervisors and managers to ensure that quality objectives are met.
Qualifications Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience.
Excellent customer service skills required. Excellent ability to develop training programs. Effective in identifying problems, prioritizing and developing solutions. Must have strong communication skills and be able to effectively communicate technical issues. Excellent facility with MS Excel, MS PowerPoint and SAP. Must be able to lead and motivate subordinates.
About Lennox
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)
The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.
Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.