Top Benefits
About the role
The Role As a NICE CXOne Developer, you will make an impact by enhancing and optimizing Interactive Voice Response (IVR) systems to deliver seamless customer service experiences. You will be a valued member of the development team and work collaboratively with cross-functional teams, including product and business stakeholders.
Work Model We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
In This Role, You Will
- Serve confidently in a client-facing role, managing multiple stakeholders effectively.
- Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB’s.
- Design and build call flows, chat solutions, and backend system integrations using APIs.
- Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.
- Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
- Collaborate with the architecture team to design, develop, and integrate APIs.
- Translate business requirements into technical requirements, preparing design documents for application development.
- Provide troubleshooting support and technical assistance for scripting and system issues.
- Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.
- Coordinate issue resolution and communication with technical teams in case of problems.
- Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.
- Act as an SME, guiding team members in designing and achieving requested IVR enhancements
What You Need To Have To Be Considered
- 5+ years of experience with NICE InContact and/or NICE CXone.
- 5+ years of experience working with RESTful Webservices / APIs.
- 3+ years of experience scripting in NICE CXOne Studio.
- Strong conflict management skills with the ability to navigate and resolve issues.
- Excellent organizational communication skills, both written and verbal.
- Proven ability to collaborate and work effectively in a team environment.
- Experience in creating contact center dashboards.
Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
IND123
#CB
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
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Top Benefits
About the role
The Role As a NICE CXOne Developer, you will make an impact by enhancing and optimizing Interactive Voice Response (IVR) systems to deliver seamless customer service experiences. You will be a valued member of the development team and work collaboratively with cross-functional teams, including product and business stakeholders.
Work Model We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
In This Role, You Will
- Serve confidently in a client-facing role, managing multiple stakeholders effectively.
- Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB’s.
- Design and build call flows, chat solutions, and backend system integrations using APIs.
- Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.
- Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
- Collaborate with the architecture team to design, develop, and integrate APIs.
- Translate business requirements into technical requirements, preparing design documents for application development.
- Provide troubleshooting support and technical assistance for scripting and system issues.
- Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.
- Coordinate issue resolution and communication with technical teams in case of problems.
- Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.
- Act as an SME, guiding team members in designing and achieving requested IVR enhancements
What You Need To Have To Be Considered
- 5+ years of experience with NICE InContact and/or NICE CXone.
- 5+ years of experience working with RESTful Webservices / APIs.
- 3+ years of experience scripting in NICE CXOne Studio.
- Strong conflict management skills with the ability to navigate and resolve issues.
- Excellent organizational communication skills, both written and verbal.
- Proven ability to collaborate and work effectively in a team environment.
- Experience in creating contact center dashboards.
Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
IND123
#CB
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.