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Title Insurance Coordinator – Hybrid (Mississauga)

• Careers
• September 12, 2025
• Ontario

For over 70 years, Chicago Title has proudly provided security for Canada’s real estate transactions. We understand the true value of our insureds’ properties; they represent more than just numbers on a statement. When it comes to our clients’ peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time.

Owned by Fidelity National Financial, North America’s largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology. Our focused, Canadian-based organization lets us respond quickly to our clients’ needs. We’re not just in the title insurance business; we’re in the client success business.

We put the customer first, listening carefully to hear your unique needs and providing creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer. We never rest, nurturing our workforce to be the top tier in the industry, letting our clients experience the peace of mind they deserve.

Primary Responsibilities

• Order Management: Open new title insurance orders received by phone, fax, or email, ensuring accurate entry of information into an internal database.
• Client Inquiries: Address client inquiries, take and follow up on title insurance orders, and effectively manage client concerns.
• Follow-Up Procedures: Proactively communicate with clients to obtain the necessary information and documentation required for the issuance of title insurance policies.
• Policy Coordination: Facilitate the efficient issuance of title insurance policies among external clients, the internal underwriting team, and business development staff.
• Client Communication: Engage with clients through various channels, including incoming calls in a call center environment and email correspondence, taking ownership of requests and escalations.
• Relationship Management: Maintain and develop relationships with new and existing clients, providing exceptional customer experience for lawyers, notaries, and law clerks.
• Complaint Resolution: Manage client complaints by offering appropriate solutions and alternatives within established timeframes; follow up to ensure resolution.
• Needs Assessment: Identify and assess client needs to achieve satisfaction.
• Conflict Resolution: Effectively handle difficult client interactions, de-escalate challenging situations, and diplomatically resolve customer issues.
• Independent and Team Collaboration: Work independently to identify and address client needs while also participating as part of a team to provide timely and appropriate solutions.
• Commitment Fulfillment: Follow through on commitments made to clients, ensuring successful resolutions are delivered in a professional and tactful manner.
• Additional Duties: Undertake other tasks and responsibilities as required or assigned, demonstrating flexibility and a commitment to the overall goals of the team and organization.

Qualifications

• Experience in a law firm and/or title insurance environment is considered an asset.
• Knowledge and understanding of residential real estate practices is considered an asset.
• Post-secondary diploma/degree, or equivalent work experience.
• Experienced self-starter with the ability to work effectively in a fast-paced environment.
• Excellent multi-tasking, organizational, and time management skills, including attention to detail and the ability to set priorities and meet deadlines.
• Strong phone handling skills and active listening abilities.
• Proven customer service experience.
• Highly professional with a customer service focus.
• Strong analytical skills and the ability to problem-solve with minimal direction.
• Strong written and verbal communication skills.
• Flexible team player who works well under pressure with minimal supervision to meet tight deadlines.
• Advanced computer skills, including thorough knowledge of Microsoft Office, Teraview, Conveyancer, and eConveyance.
• Must be available to work varied shifts. Our hours of operation are 9:00 am to 8:00 pm, Monday to Friday.
• Willingness to work overtime.
• French language skills is considered an asset.

CTIC offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company.

Benefits

• Competitive Compensation Package
• Comprehensive Group Benefits Plan (Health and Dental)
• RRSP Program
• Employee Stock Purchase Plan
• Vacation and Personal Care days
• Recognition for years of service
• Annual Corporate Awards recognition

Interested candidates should forward their resume via e-mail to hr@ctic.ca.

We thank all candidates for their interest but only those selected for an interview will be contacted.

Disclaimer Chicago Title is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.

Other positions available

Law Clerk / Underwriter Residential Title Insurance

• September 26, 2025
• Remote

Associate Claims Counsel – Hybrid

• September 12, 2025
• Ontario

Title Insurance Coordinator (Bilingual) – Hybrid (Mississauga)

• September 12, 2025
• Ontario

Claims Administrator/Resolution Specialist

• August 29, 2025
• Ontario

Senior Commercial Real Estate Law Clerk – Hybrid

• August 29, 2025
• Ontario

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Canadian Head Office

ONTARIO & WESTERN PROVINCES

Hours: Monday – Friday 9am to 8pm EST

Phone: 289-562-5216 / 1-888-868-4853

Fax: 289-562-2478 / 1-866-214-1953

E-mail: info@chicagotitle.ca

Complaints: Complaints Handling Process

QUEBEC & ATLANTIC PROVINCES

Hours: Monday – Friday 9am to 5pm EST

Phone: 1-877-849-3113

Fax: 1-877-339-3773

E-mail (Quebec): info@ctic.ca

Complaints: Complaints Handling Process

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Please Be Advised

Our office will be closed on Monday, October 13, 2025 for Thanksgiving, with regular business hours resuming on Tuesday, October 14, 2025 at 9:00 AM ET.

Please Be Advised

Please note that our office will be closed on Monday, September 1, 2025 for Labour Day, with regular business hours resuming on Tuesday, September 2, 2025.

Please Be Advised

Please be advised that our head office which services Ontario and Western Canada will be closed on Monday, August 4th for the Civic Holiday, with regular business hours resuming on Tuesday, August 5th.

Our office that services Quebec and Atlantic Canada will be open to assist from 9 a.m. to 5 p.m. ET by calling 1-877-849-3113.

Please Be Advised

Please be advised that on Monday, May 19th, 2025, our offices will be closed for Victoria Day, our regular business hours will resume on Tuesday, May 20th, 2025.

Please be advised that on Monday, May 19th, 2025, our office will be closed for National Patriots’ Day, our regular business hours will resume on Tuesday, May 20th, 2025.

Please Be Advised

Please be advised that on Friday, April 18, 2025 our offices will be closed for Good Friday, our regular business hours will resume on Monday, April 21, 2025.

Please Be Advised

Please be advised that our office that services Ontario and Western Canada will be closed on Monday, February 17, 2025 for Family day. Our regular business hours will resume on Tuesday, February 18, 2025, at 9 a.m. ET.

Our office that services Quebec and Atlantic Canada will be open and available to assist from 9 a.m. to 5 p.m. ET by calling 1-877-849-3113.

Please Be Advised

Please note that our offices will be closed at 3 p.m. ET on December 24th and will reopen on December 27th, 2024.

Our offices will also be closed at 3 p.m. ET on December 31st, reopening on January 2nd, 2025, with the exception of our Quebec office, which will also be closed on January 2nd, reopening on January 3rd, 2025.

Please Be Advised

Our office will be closed on Monday, October 14, 2024 for Thanksgiving, with regular business hours resuming on Tuesday, October 15, 2024 at 9:00 AM ET.

S'il vous plaît soyez informé

Veuillez noter que le lundi 1ᵉʳ juillet 2024, nos bureaux seront fermés pour célébrer la fête du Canada. Les heures normales de travail reprendront le mardi 2 juillet 2024.

Please Be Advised

Please note that on Monday, July 1, 2024, our offices will be closed in celebration of Canada Day. Regular business hours will resume on Tuesday, July 2, 2024.

S'il vous plaît soyez informé | Please Be Advised

Veuillez noter que notre bureau du Québec sera fermé le lundi 24 juin 2024 à l’occasion de la Saint-Jean-Baptiste et nous reprendront nos activités le 25 juin 2024 à 9h HAE.

Please be advised that our Quebec office will be closed for Saint-Jean-Baptiste Day, our regular business hours will resume on June 25, 2024 at 9 am EDT.

Please Be Advised | S'il vous plaît soyez informé

Please be advised that our Quebec office will be closed for Saint-Jean-Baptiste Day, our regular business hours will resume on June 25, 2024 at 9 am EDT.

Veuillez noter que notre bureau du Québec sera fermé le lundi 24 juin 2024 à l’occasion de la Saint-Jean-Baptiste et nous reprendront nos activités le 25 juin 2024 à 9h HAE.

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