Job Description What is the opportunity? Reporting to the Manager Transaction Admin, the CMO Client Support Officer will be responsible for providing internal and external support relating to the GRADS and EDI system. This includes, Blocked files, Mass Requests, PDS limit, Singles and Investigations, PEV traces/investigations, EDI return payments/investigations, EPN Escalation/EPN release in addition to E-bulk and Recall request. This is a high-profile position with an inherently high level of complexity and risk due to the nature of the payments What you will do? Responsible for accurate on-line processing of all client requests, via RBC Applications in a timely manner to avoid/minimize client impact (meeting cut off times). Monitor payments activity for all centres, including incoming fax and email requests. Investigate/determine root cause of client errors and proactively contact them to avoid impact. When appropriate provide clients direction/tips on how to avoid this in the future. Due diligence to identify potential duplicate files/amounts. Ensure all client requests are completed in accordance to policies & procedures (e.g. request includes client name, signature, phone number and clear instructions on action required) otherwise follow up with client to resend instructions. Ensure all requests are in accordance with CPA rules (e.g. cannot reverse payment if employee no longer works at the company). Create through demonstrated action and attitude, a positive environment that fosters a “client first” mind set, good morale, resolution ownership of inquiries, promotes excellent team cooperation and offers suggestions to increase employee and client satisfaction Conduct Investigations on escalations requests related to RBC Disbursement/EDI files Act as point of contact for clients and service partners, respond to inquiries, provide reports and conduct investigations. Process Resend and Alert notification for rejected Files (includes 999999, NG rejects or alerts) ▪ Understand the implications/complexities of the Canadian Payments System and the significant impact and risk a singular oversight could have on the Royal Bank and our client. What do you need to succeed? Must Have Cash Management experience Excellent communication skills. Keen attention to detail and quality Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously Excellent knowledge and competency using Microsoft Office suite of products with a specific focus on Microsoft Excel. Job Skills Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-08 Application Deadline: 2026-07-22 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.