Company Description

Triton Digital® is a global leader in technology and services for the digital audio and podcast industry, operating in over 80 countries worldwide. The company provides cutting-edge technology to help broadcasters, podcasters, and music streaming services grow their audience, increase revenue, and optimize operations. Known for its Webcast Metrics® and IAB-certified Podcast Metrics services, Triton enables precise audio and podcast measurement. Committed to integrity, excellence, and innovation, Triton connects audio, audiences, and advertisers to drive the global growth of digital audio. For more information, visit www.TritonDigital.com.

Role Description

We are hiring a programmatic support expert to serve as the frontline problem solver for our demand ecosystem. Unlike our Platform Specialists—who focus on troubleshooting across multiple parts of the business—this role is focused completely on demand partners and issues, it is reactive but holistic, owning both technical and operational issues end-to-end across demand partners such as ad networks, agencies, holding companies, DSPs, publishers, and our internal Demand Team.

You’ll combine deep DSP knowledge, buyer trafficking fluency, and expertise in Triton tools (including deal troubleshooting and our OpenRTB implementation) to diagnose issues wherever they originate and drive them to resolution.

Aligned with our revenue driven Demand team operating model and our cross functional programmatic framework, this role works closely with Programmatic Platform Specialists, Marketplace Management, Demand Business Development, Publisher Monetization, and Ad Revenue Operations to deliver rapid support and ensure seamless strategic continuity.

What You’ll Do

Demand-side Support Ownership

• Triage and resolve programmatic issues spanning DSPs, agency ops, buyer workflows, publisher supply, and Triton platform configuration—own the problem from intake to resolution.

• Work closely with the Platform Specialist to distinguish DSP originating issues (e.g., bidder behavior, seat permissions, targeting/brand safety blocks, budget pacing) from buyer trafficking misconfigurations (e.g., line item, creatives, deal attachment, seat/domain allowlists) and SSP/deal issues (e.g., OpenRTB attributes, floor/targeting mismatches, supply curation).

Relationship Management & Partner Enablement

• Serve as the primary point of contact for operational problem-solving with our demand partners, including DSPs, ad networks, agencies, holding companies, publishers, and our internal Demand Team; in particular, establish outstanding DSP relationships to expedite diagnosis and escalation paths.

Triton Tools & Programmatic Expertise

• Be an expert on Triton SSP tools and OpenRTB: validate bid/response objects, signals, and deal metadata; reproduce issues; use logs/telemetry to isolate faults; recommend configuration changes and best practices.

• Work with the Platform Specialist on deal troubleshooting: testing private marketplace (PMP) and curated supply, such as content and audience selections, deal configurations, 3rd party systems involved, etc..

Operational Excellence

• Build repeatable runbooks for common scenarios (nobid/lowbid, lowfill, unexpected IVT, frequency and pacing anomalies, geo/device mismatches, domain/app discrepancies, amongst others).

• Coordinate cross functionally with Demand Biz Dev, Marketplace Management, Ad Revenue Ops, CX, Product/Engineering, and VP of Demand for durable fixes and prevention.

• Contribute to documentation and training for buyers and publishers; codify learnings into internal playbooks.

• Maintain a high level of understanding and knowledge of major DSP software and trafficking processes, including common configurations and issues.

Stakeholders You’ll Support

• Agencies & Holding Companies (buyer ops, programmatic leads)

• DSPs (account teams, technical support, escalation managers)

• Ad Networks & Resellers

• Publishers

• Internal Teams

Success Metrics (Example KPIs)

• Time-to-Resolution for multiparty issues (mean/median, with DSP vs buyer vs SSP rootcause split)

• Partner Satisfaction (CSAT) across agencies/DSPs/publishers

• Revenue Generation

• Operational Education: Number of issues documented into runbooks; training adoption by partners

• Cross-Team Velocity: cycle time from bug triage to product fix/mitigation

Required Experience & Skills

• 5–8+ years in programmatic advertising across DSPs and agency operations; hands-on trafficking in tools such as TTD, DV360, Amazon DSP, and buyer QA processes.

• Proven DSP relationships and escalation pathways; ability to speak “DSP” (bidding, throttling, pacing, brand safety, creative approval pipelines) and “buyer ops” (lineitem/deal attachment, segmenting, PMPs).

• SSP/OpenRTB fluency: understand bid requests/responses, deal IDs, targeting envelopes, content/brand suitability, and auction dynamics.

• Forensics mindset: Hypothesis-driven debugging, log analysis, packet/JSON inspection; crisp documentation of root cause and corrective actions.

• Relationship excellence: high credibility with partners; clear written/verbal communication in English; ability to translate technical facts into business impacts.

Nice to Have

• Experience with audio programmatic and podcast monetization workflows; familiarity with brand safety vendors and attention/verification tools.

• SQL/log querying, Python for analysis, BI tooling or equivalent for adhoc diagnostics and reporting.

• Compliance awareness (GDPR, data handling) and IVT best practices in audio/programmatic contexts.

Triton Digital is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace where all employees are respected, supported, and enabled to perform at their highest potential.

Our benefits package includes

- Fully remote position

- 4 weeks of vacation + 5 personal days annually

- Group insurance programs as of your first day, including access to telemedicine and an EAP

- Collective RRSP with matching contribution of 4%