About the role
VP, AI Operating Model and Execution
Data & Analytics | Shared Services
Purpose: This role sits at the intersection of design, enterprise AI strategy, and has the mandate to scale adoption across the enterprise. Chubb is building AI infrastructure that will fundamentally change how work gets done. We are moving toward a future where employees can use AI tools and direct, supervise, and collaborate with AI agents in an effective, nimble way.
The VP, AI Operating Model and Execution will serve as the connector among
users, technologists, and senior leaders across Global Data & Analytics, advancing the vision, building early examples, and driving adoption of AI-native, agentic ways of working. This is not a theoretical or advisory role.
You will design, build, deploy, and iterate, demonstrating what’s possible and
collaborate with other teams to scale solutions across the enterprise. Our credibility and product insight depend on being exemplary AI users ourselves.
This role exists to break through institutional inertia, challenge “the way we
have always done it” and make our AI-team the most AI-augmented team at Chubb.
Overview
AI Operating Model
-
Design and operationalize an AI operating model, defining which work is retained by employees or delegated to agents with human-above-the-loop workflows
-
Partner with Data & Analytics leadership to sequence the rollout, phasing where and when agents are introduced, what capabilities they require, and how human roles evolve alongside them
-
Help shape the agent ecosystem: agent roles, orchestration logic, tool/data access, and how agents connect and work together across the broader AI platform
-
Establish a framework and governance model for tracking human-to-agent work ratios across teams as the operating model scales
-
Define guardrails, escalation paths, and human oversight checkpoints for agent-driven decisions and actions
-
Lead change management for teams transitioning to a blended human-agent model, ensuring employees are equipped to supervise, direct, and collaborate with agents
AI Strategy, Adoption & Scaling
-
Identify where AI can materially improve how people work, prioritizing impact over experimentation
-
Translate emerging AI capabilities into practical, human-centered solutions that deliver measurable outcomes
-
Partner across product, engineering, legal, compliance, and business teams to ensure responsible rollout
-
Implement feedback loops and metrics to track adoption, trust, and productivity impact
-
Navigate data governance, privacy, and security requirements in a regulated environment without stalling progress
-
Codify patterns, playbooks, and standards that can extend beyond Data & Analytics to the broader enterprise
-
Lead working sessions, labs, and workshops to educate, energize, and mobilize teams
-
Address cultural barriers preventing adoption e.g., “I am faster doing it myself” mindset or simply workflow inertia
AI Experience Design
-
Define intuitive interaction models for AI tools and agents across Data & Analytics
-
Design and refine end-to-end human–AI journeys, including feedback and learning loops
-
Conduct deep user discovery and usability testing to surface real friction points as AI tools and agents are introduced
-
Balance automation with transparency, explainability, and user control to build trust
-
Establish and evangelize clear design principles for responsible, human-first AI
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
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About the role
VP, AI Operating Model and Execution
Data & Analytics | Shared Services
Purpose: This role sits at the intersection of design, enterprise AI strategy, and has the mandate to scale adoption across the enterprise. Chubb is building AI infrastructure that will fundamentally change how work gets done. We are moving toward a future where employees can use AI tools and direct, supervise, and collaborate with AI agents in an effective, nimble way.
The VP, AI Operating Model and Execution will serve as the connector among
users, technologists, and senior leaders across Global Data & Analytics, advancing the vision, building early examples, and driving adoption of AI-native, agentic ways of working. This is not a theoretical or advisory role.
You will design, build, deploy, and iterate, demonstrating what’s possible and
collaborate with other teams to scale solutions across the enterprise. Our credibility and product insight depend on being exemplary AI users ourselves.
This role exists to break through institutional inertia, challenge “the way we
have always done it” and make our AI-team the most AI-augmented team at Chubb.
Overview
AI Operating Model
-
Design and operationalize an AI operating model, defining which work is retained by employees or delegated to agents with human-above-the-loop workflows
-
Partner with Data & Analytics leadership to sequence the rollout, phasing where and when agents are introduced, what capabilities they require, and how human roles evolve alongside them
-
Help shape the agent ecosystem: agent roles, orchestration logic, tool/data access, and how agents connect and work together across the broader AI platform
-
Establish a framework and governance model for tracking human-to-agent work ratios across teams as the operating model scales
-
Define guardrails, escalation paths, and human oversight checkpoints for agent-driven decisions and actions
-
Lead change management for teams transitioning to a blended human-agent model, ensuring employees are equipped to supervise, direct, and collaborate with agents
AI Strategy, Adoption & Scaling
-
Identify where AI can materially improve how people work, prioritizing impact over experimentation
-
Translate emerging AI capabilities into practical, human-centered solutions that deliver measurable outcomes
-
Partner across product, engineering, legal, compliance, and business teams to ensure responsible rollout
-
Implement feedback loops and metrics to track adoption, trust, and productivity impact
-
Navigate data governance, privacy, and security requirements in a regulated environment without stalling progress
-
Codify patterns, playbooks, and standards that can extend beyond Data & Analytics to the broader enterprise
-
Lead working sessions, labs, and workshops to educate, energize, and mobilize teams
-
Address cultural barriers preventing adoption e.g., “I am faster doing it myself” mindset or simply workflow inertia
AI Experience Design
-
Define intuitive interaction models for AI tools and agents across Data & Analytics
-
Design and refine end-to-end human–AI journeys, including feedback and learning loops
-
Conduct deep user discovery and usability testing to surface real friction points as AI tools and agents are introduced
-
Balance automation with transparency, explainability, and user control to build trust
-
Establish and evangelize clear design principles for responsible, human-first AI
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。