Top Benefits
About the role
Posted Thursday, March 12, 2026, 11:00 PM
Knight Plumbing, Heating & AC, a division of RT Holdings Inc (Right Time Heating and Air Conditioning), strives to provide the best service and products to our customers with a dedicated, highly skilled workforce built on mutual respect. We value our employees as our most important resource and are committed to helping our team grow their skills and careers in a culture focused, high performance environment.
As a growing industry leader providing home comfort solutions to over 250,000 Canadian customers each year, we are seeking an experienced and driven Service Supervisor to lead both our Plumbing and HVAC departments.
Position Overview
The Service Supervisor will oversee the day to day operations, performance, and growth of both the Plumbing and HVAC service and installation departments. This role requires a strong leader who can balance operational efficiency, team development, customer satisfaction, and financial performance. The ideal candidate brings technical trade knowledge, leadership experience, and a proven ability to drive results in a fast paced service environment.
Key Responsibilities
Leadership and Team Management
- Lead, mentor, and develop plumbing and HVAC technicians, installers, and support staff
- Conduct regular ride alongs and quality control checks
- Train and onboard new employees
- Foster a positive, accountable, and performance driven team culture
- Maintain clear communication with dispatch, technicians, and senior management
Operations and Scheduling
- Oversee daily scheduling of service and installation work
- Plan, organize, direct, and supervise field crews
- Review service and installation packages prior to release
- Approve timesheets and monitor productivity
- Assist in the field during high demand periods when required
- Ensure health and safety standards are consistently met
Customer Experience
- Address customer concerns and complaints promptly and professionally
- Oversee quality control and workmanship standards
- Support online reputation management including Google Reviews
- Ensure all work complies with industry standards and local regulations
Qualifications
- Proven experience in plumbing and or HVAC service and installation
- Journeyman certification in Plumbing, Gasfitting, Refrigeration, or related trade is strongly preferred
- Previous experience managing a team in a service or trade environment
- Strong understanding of residential service, installation, and remove and replace projects
- Knowledge of local plumbing and HVAC codes and safety regulations
- Excellent leadership, communication, and problem solving skills
- Strong organizational and time management abilities
- Proficiency with scheduling, inventory, and performance tracking systems
- Valid driver’s license with suitable driving abstract
What We Offer
- Competitive salary and bonus structure
- Comprehensive benefits package
- RRSP contributions
- Company vehicle
- Opportunities for professional development and advancement
- A supportive, growth oriented culture
If you are an experienced leader who is passionate about operational excellence, team development, and delivering outstanding customer service, we invite you to apply and grow with Knight Plumbing, Heating & AC.
Knight Plumbing, Heating & AC is an equal opportunity employer committed to diversity and inclusion. Accommodations are available upon request throughout the recruitment process.
Please note that this position requires a satisfactory Criminal Background Check as a condition of employment.
Job Details
Pay Type
Hourly
About Right Time Group of Companies
The Right Time Group of Companies has been proudly providing a full range of home HVAC solutions to customers across Ontario, Manitoba, Saskatchewan, Alberta and British Columbia since 2014.
Our commitment to home comfort means we offer a full spectrum of expert HVAC services, including installation, maintenance and repairs for home furnaces, central air conditioners, boilers, water heaters, fireplaces, and indoor air quality products.
Our 24/7/365, no-extra-charge availability for all forms of home HVAC repair and variety of affordable protection plans also ensures our customers can rest easy knowing they’ll receive long-lasting, consistent home comfort all year round with Right Time at their service.
Every team member at Right Time, from our certified technicians to behind-the-scenes team members, works with an intense commitment to courteous, respectful customer care that always puts home comfort first.
Contact us today to find out more about our business, brands and the benefits of working with the Right Time group!
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Top Benefits
About the role
Posted Thursday, March 12, 2026, 11:00 PM
Knight Plumbing, Heating & AC, a division of RT Holdings Inc (Right Time Heating and Air Conditioning), strives to provide the best service and products to our customers with a dedicated, highly skilled workforce built on mutual respect. We value our employees as our most important resource and are committed to helping our team grow their skills and careers in a culture focused, high performance environment.
As a growing industry leader providing home comfort solutions to over 250,000 Canadian customers each year, we are seeking an experienced and driven Service Supervisor to lead both our Plumbing and HVAC departments.
Position Overview
The Service Supervisor will oversee the day to day operations, performance, and growth of both the Plumbing and HVAC service and installation departments. This role requires a strong leader who can balance operational efficiency, team development, customer satisfaction, and financial performance. The ideal candidate brings technical trade knowledge, leadership experience, and a proven ability to drive results in a fast paced service environment.
Key Responsibilities
Leadership and Team Management
- Lead, mentor, and develop plumbing and HVAC technicians, installers, and support staff
- Conduct regular ride alongs and quality control checks
- Train and onboard new employees
- Foster a positive, accountable, and performance driven team culture
- Maintain clear communication with dispatch, technicians, and senior management
Operations and Scheduling
- Oversee daily scheduling of service and installation work
- Plan, organize, direct, and supervise field crews
- Review service and installation packages prior to release
- Approve timesheets and monitor productivity
- Assist in the field during high demand periods when required
- Ensure health and safety standards are consistently met
Customer Experience
- Address customer concerns and complaints promptly and professionally
- Oversee quality control and workmanship standards
- Support online reputation management including Google Reviews
- Ensure all work complies with industry standards and local regulations
Qualifications
- Proven experience in plumbing and or HVAC service and installation
- Journeyman certification in Plumbing, Gasfitting, Refrigeration, or related trade is strongly preferred
- Previous experience managing a team in a service or trade environment
- Strong understanding of residential service, installation, and remove and replace projects
- Knowledge of local plumbing and HVAC codes and safety regulations
- Excellent leadership, communication, and problem solving skills
- Strong organizational and time management abilities
- Proficiency with scheduling, inventory, and performance tracking systems
- Valid driver’s license with suitable driving abstract
What We Offer
- Competitive salary and bonus structure
- Comprehensive benefits package
- RRSP contributions
- Company vehicle
- Opportunities for professional development and advancement
- A supportive, growth oriented culture
If you are an experienced leader who is passionate about operational excellence, team development, and delivering outstanding customer service, we invite you to apply and grow with Knight Plumbing, Heating & AC.
Knight Plumbing, Heating & AC is an equal opportunity employer committed to diversity and inclusion. Accommodations are available upon request throughout the recruitment process.
Please note that this position requires a satisfactory Criminal Background Check as a condition of employment.
Job Details
Pay Type
Hourly
About Right Time Group of Companies
The Right Time Group of Companies has been proudly providing a full range of home HVAC solutions to customers across Ontario, Manitoba, Saskatchewan, Alberta and British Columbia since 2014.
Our commitment to home comfort means we offer a full spectrum of expert HVAC services, including installation, maintenance and repairs for home furnaces, central air conditioners, boilers, water heaters, fireplaces, and indoor air quality products.
Our 24/7/365, no-extra-charge availability for all forms of home HVAC repair and variety of affordable protection plans also ensures our customers can rest easy knowing they’ll receive long-lasting, consistent home comfort all year round with Right Time at their service.
Every team member at Right Time, from our certified technicians to behind-the-scenes team members, works with an intense commitment to courteous, respectful customer care that always puts home comfort first.
Contact us today to find out more about our business, brands and the benefits of working with the Right Time group!