Licensing Officer (Entry level 12-month contract)

 

The Registered Insurance Brokers of Ontario (RIBO) is the provincial regulator for insurance brokers in Ontario. Our primary mission is to protect the public in their interactions with insurance brokers. We combine the stability of a job in the broader public sector with the spark and creativity of a startup.

We are looking for a full-time, Licensing Officer to join our Policy, Licensing & Standards Department. This 12-month contract is for parental leave coverage.

 

The Job in a Nutshell

Reporting to the RIBO Licensing Manager, the Licensing Officer works with other team members including Senior Licensing Officers to support the maintenance of the RIBO licensee directory, including the approval of all property and casualty insurance broker and brokerage licences in Ontario.  

Other Key Aspects of the Role

1. Maintenance of the Registry

• Perform data entry and record maintenance (e.g. address, employment changes, etc.) related to existing licensees and applicants (firm and individual)
• Document key points of telephone calls and meetings
• Catalogue/archive supporting documents to ensure the completeness of licensee records
• Work with and maintain confidentiality of sensitive information.

2. Supporting Licence Review and Approvals

• Assist Senior Licensing Officers and managers with licence processing and required follow-ups on open and pending cases, including recommending whether licences should be granted.

3. Licence Support and Customer Service

• Provide timely, accurate, and helpful customer service to applicants and licensees who are seeking information and support relating to licence registration, renewal, and reinstatement
• Respond to broker and brokerage firm registration inquiries by email and telephone
• Prepare draft correspondence for management approval related to more complex matters.

4. Teamwork

• Participate in the review, analysis, and development of licensing and registration procedures, methods, systems, service standards, and processes for the administration of applicable legislation.

This Job Might Be for You If:

• You are a team player who is passionate about protecting the public through regulatory measures
• You have excellent organizational skills, are highly detail oriented, and are a good problem-solver
• You have the ability to multi-task and have an excellent ability to work both independently and as part a team
• You have an ability and willingness to improve, learn, and adapt in accordance with new procedures and technology
• You manage your time effectively, have experience delivering excellent customer service and are driven to achieve personal performance targets
• You have strong verbal and written communication skills

·      You have knowledge of the insurance industry or an understanding of current issues and trends as they relate to self-regulatory bodies. (This is not required but considered an asset.)

To Make the Cut, You Will Have:

• Two to three years of experience working in an office environment and using databases, including CRMs
• Proficiency with MS Office applications including SharePoint, MS Teams, Word, Excel, PowerPoint, etc.
• Post-secondary education including specialization in a related discipline. (Law, business, and/or finance is an asset.)
• French skills are an asset.

The Application Process

If you are interested in this exciting role, please send your resume and cover letter to careers@ribo.com including Licensing Officer in the subject line.

Your cover letter should include:

·      What interests you about RIBO

·      What interests you about the role

·      How you can lend your experience to succeed in this role.

At RIBO, we value diversity, equity, inclusion and ambitions. We are committed to building inclusive teams and an equitable workplace for all our employees. We strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process by emailing careers@ribo.com.

We sincerely thank all applicants. However, only candidates whose skills and experience best match the requirements for the position will be contacted .