Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a member of the Operations Digital Product team at Air Canada, you will lead the strategic evolution of digital mobility across the operations network. Your leadership will shape future-state mobility practices that drive operational excellence, elevate the employee and customer experience, and enable new levels of efficiency across both above-the-wing and below-the-wing activities.
Responsibilities:
- Define and drive the long-term digital product vision for airport mobility, ensuring alignment with strategic operational goals and evolving business needs.
- Lead enterprise-level initiatives that transform operational workflows and mobility practices through the introduction of innovative digital solutions.
- Develop and manage a comprehensive mobility roadmap that supports network-wide harmonization and future-state operational models.
- Influence operational strategies, investment planning, and technology adoption across airport operations to enhance mobility capabilities.
- Establish and monitor strategic KPIs—such as on-time performance (OTP), customer NPS, employee NPS, and productivity—to measure and improve outcomes related to mobility initiatives.
- Act as the senior point of engagement with airport leadership and senior executives for all matters related to digital mobility initiatives.
- Mentor and guide product teams involved in airport mobility, fostering a culture of innovation, empowerment, and continuous learning.
- Drive the utilization of next-gen tools in creating new products
Qualifications
- Bachelor’s or master’s degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) or relevant operations experience.
- Minimum 10+ years of experience in product management or related roles, preferably within the aviation or transportation industry.
- Deep operational understanding of airport functions, including both above-the-wing and below-the-wing environments.
- Outstanding leadership, strategic planning, stakeholder engagement, and decision-making skills.
- Demonstrated success in driving digital product development and delivering impactful solutions.
- Solid knowledge of digital technologies, emerging trends, and user experience design principles.
- Excellent communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels.
- Strong analytical and problem-solving abilities.
- Result-oriented mindset, with a track record of driving product success and achieving business objectives.
- A passion for building future-ready operational solutions that enhance employee and customer experiences.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
-
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a member of the Operations Digital Product team at Air Canada, you will lead the strategic evolution of digital mobility across the operations network. Your leadership will shape future-state mobility practices that drive operational excellence, elevate the employee and customer experience, and enable new levels of efficiency across both above-the-wing and below-the-wing activities.
Responsibilities:
- Define and drive the long-term digital product vision for airport mobility, ensuring alignment with strategic operational goals and evolving business needs.
- Lead enterprise-level initiatives that transform operational workflows and mobility practices through the introduction of innovative digital solutions.
- Develop and manage a comprehensive mobility roadmap that supports network-wide harmonization and future-state operational models.
- Influence operational strategies, investment planning, and technology adoption across airport operations to enhance mobility capabilities.
- Establish and monitor strategic KPIs—such as on-time performance (OTP), customer NPS, employee NPS, and productivity—to measure and improve outcomes related to mobility initiatives.
- Act as the senior point of engagement with airport leadership and senior executives for all matters related to digital mobility initiatives.
- Mentor and guide product teams involved in airport mobility, fostering a culture of innovation, empowerment, and continuous learning.
- Drive the utilization of next-gen tools in creating new products
Qualifications
- Bachelor’s or master’s degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) or relevant operations experience.
- Minimum 10+ years of experience in product management or related roles, preferably within the aviation or transportation industry.
- Deep operational understanding of airport functions, including both above-the-wing and below-the-wing environments.
- Outstanding leadership, strategic planning, stakeholder engagement, and decision-making skills.
- Demonstrated success in driving digital product development and delivering impactful solutions.
- Solid knowledge of digital technologies, emerging trends, and user experience design principles.
- Excellent communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels.
- Strong analytical and problem-solving abilities.
- Result-oriented mindset, with a track record of driving product success and achieving business objectives.
- A passion for building future-ready operational solutions that enhance employee and customer experiences.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
-
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.