Specialist, Deskside Support (Fixed Term - 12 months)
Top Benefits
About the role
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need We are looking for a Deskside Support Specialist (Fixed Term) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You
- customer service minded and a self-starter?
- knowledgeable of ITSM platforms (ServiceNow preferred)?
As the Deskside Support Specialist (Fixed Term) , you will be the face of IT and provide support for the internal users that in turn support Element’s external clients and internal operational and enabling functions. You will work with the Manager of End User Services to drive the technical direction of the End User Experience. Also, as a member of the Deskside Support team, they will work to help keep the tam resolving issues within the service level agreed upon and to continue to root cause and prevent tickets from happening.
This is a 12-month fixed term opportunity. A Day in the Life
- All on-site support activities (user moves and adds, conference room and digital signage support, executive concierge)
- Point of escalation for the service desk team
- Problem management – root cause analysis and problem creation to drive down tickets and improve DSS processes
- Engage in project work related to end user services
- Establish and maintain a positive working relationship with all organizational departments to optimize working partnership and communication
- Responsible for End User related change control activity
- Document and maintain procedures according to departmental standards
- Act as Deskside Support point of contact with vendors
- Other duties as assigned
Requirements
- BA/BS in Information Systems or related field preferred
- 2-4 years technical work experience, progressively advancing from entry level to advanced tier support
- Technical certifications preferred (CompTIA A+/Net+, ITIL V4)
- Knowledge of ITSM platform, ServiceNow preferred
- Experience with Networking, Microsoft Products, and various IT systems, understanding of Active Directory concepts and administration, and knowledge of Cisco Video Conferencing and Microsoft Teams Rooms
- Experience working in a structured, process-driven environment
- Knowledge of Microsoft Intune
- Scripting, Packaging, and Deployment knowledge for applications and operating system changes
- Experience supporting M365/MS Office and a variety of Wi-Fi-enabled devices
- Experience supporting remote users
- Demonstrated problem solving ability and excellent customer service skills
- Ability to work with minimal supervision
- Ability to lift up to 30 pounds
The hiring base salary range for this position is $62,600 to $86,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s In It For You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
About Element Fleet Management
Element Fleet Management (TSX: EFN) is a global leader in fleet management, driven by a single Purpose: to Move the world through intelligent mobility. We provide a superior client experience and tailored mobility solutions, along with deep and broad expertise to help our clients achieve extraordinary results. As fleet experts, we make the complicated simple for our clients, allowing them to focus on their business. Put your fleet in the hands of our dedicated professionals, who will help you reduce your costs, navigate the ever-changing landscape of , and manage your business across the entire fleet lifecycle. For more information, visit www.elementfleet.com or call (800) 665-9744.
Specialist, Deskside Support (Fixed Term - 12 months)
Top Benefits
About the role
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need We are looking for a Deskside Support Specialist (Fixed Term) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You
- customer service minded and a self-starter?
- knowledgeable of ITSM platforms (ServiceNow preferred)?
As the Deskside Support Specialist (Fixed Term) , you will be the face of IT and provide support for the internal users that in turn support Element’s external clients and internal operational and enabling functions. You will work with the Manager of End User Services to drive the technical direction of the End User Experience. Also, as a member of the Deskside Support team, they will work to help keep the tam resolving issues within the service level agreed upon and to continue to root cause and prevent tickets from happening.
This is a 12-month fixed term opportunity. A Day in the Life
- All on-site support activities (user moves and adds, conference room and digital signage support, executive concierge)
- Point of escalation for the service desk team
- Problem management – root cause analysis and problem creation to drive down tickets and improve DSS processes
- Engage in project work related to end user services
- Establish and maintain a positive working relationship with all organizational departments to optimize working partnership and communication
- Responsible for End User related change control activity
- Document and maintain procedures according to departmental standards
- Act as Deskside Support point of contact with vendors
- Other duties as assigned
Requirements
- BA/BS in Information Systems or related field preferred
- 2-4 years technical work experience, progressively advancing from entry level to advanced tier support
- Technical certifications preferred (CompTIA A+/Net+, ITIL V4)
- Knowledge of ITSM platform, ServiceNow preferred
- Experience with Networking, Microsoft Products, and various IT systems, understanding of Active Directory concepts and administration, and knowledge of Cisco Video Conferencing and Microsoft Teams Rooms
- Experience working in a structured, process-driven environment
- Knowledge of Microsoft Intune
- Scripting, Packaging, and Deployment knowledge for applications and operating system changes
- Experience supporting M365/MS Office and a variety of Wi-Fi-enabled devices
- Experience supporting remote users
- Demonstrated problem solving ability and excellent customer service skills
- Ability to work with minimal supervision
- Ability to lift up to 30 pounds
The hiring base salary range for this position is $62,600 to $86,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s In It For You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
About Element Fleet Management
Element Fleet Management (TSX: EFN) is a global leader in fleet management, driven by a single Purpose: to Move the world through intelligent mobility. We provide a superior client experience and tailored mobility solutions, along with deep and broad expertise to help our clients achieve extraordinary results. As fleet experts, we make the complicated simple for our clients, allowing them to focus on their business. Put your fleet in the hands of our dedicated professionals, who will help you reduce your costs, navigate the ever-changing landscape of , and manage your business across the entire fleet lifecycle. For more information, visit www.elementfleet.com or call (800) 665-9744.