Top Benefits
About the role
We are looking to fill a permanent position of Customer Service / Inside Sales for our Halifax branch, a division of Richelieu Hardware Ltd.
Under the supervision of the General Manager, you will be responsible for order entry of faxed and emailed orders. You will answer calls and emails related to these orders and provide the necessary follow-up.
More specifically, your main tasks will be to:
- Receive & enter orders from Customers; co-ordinate based on product availability
- Verify inventory status, ship/delivery dates, monitor back-ordered products; communicate with Customers and provide updates as needed
- Confirm ‘ship-to’ site address, extra details regarding transportation, method of delivery, etc.
- Arrange and take payment from customers
- Monitor and act on order/delivery issues for resolution or escalate for further action as per company policy
- Prioritize and co-ordinate shipments to customers, where our truck is involved
- Assist customers, when needed, when they come to pick-up their order
- Prepare documentation to complete customer orders
- As product knowledge develops, communicate with customers via telephone and email to promote the products we offer
- Prepare and arrange courier/carrier pick-ups, as required
- Receive products into the ERP system, as required
- Daily administrative duties including filing and answering the phone, as required
- Other duties as assigned with escalating product and procedural knowledge, as required
Requirements:
- Reliable, self-motivated, and willing to learn
- Good communication skills
- Excellent interpersonal skills (both internally and externally)
- Ability to prioritize and complete work independently
- Work well under pressure and in a fast-paced environment
- Attention to detail and accuracy
- Flexible and adaptable to a dynamic environment
- Computer literate. Ability to use Microsoft Office products and general familiarity with ERP software.
- Able to lift 30 pounds
What we are offering
- A balance between work and personal life
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products Free parking
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/career in order to submit your application
About Richelieu Hardware
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 82 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
As Richelieu is celebrating 53 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Top Benefits
About the role
We are looking to fill a permanent position of Customer Service / Inside Sales for our Halifax branch, a division of Richelieu Hardware Ltd.
Under the supervision of the General Manager, you will be responsible for order entry of faxed and emailed orders. You will answer calls and emails related to these orders and provide the necessary follow-up.
More specifically, your main tasks will be to:
- Receive & enter orders from Customers; co-ordinate based on product availability
- Verify inventory status, ship/delivery dates, monitor back-ordered products; communicate with Customers and provide updates as needed
- Confirm ‘ship-to’ site address, extra details regarding transportation, method of delivery, etc.
- Arrange and take payment from customers
- Monitor and act on order/delivery issues for resolution or escalate for further action as per company policy
- Prioritize and co-ordinate shipments to customers, where our truck is involved
- Assist customers, when needed, when they come to pick-up their order
- Prepare documentation to complete customer orders
- As product knowledge develops, communicate with customers via telephone and email to promote the products we offer
- Prepare and arrange courier/carrier pick-ups, as required
- Receive products into the ERP system, as required
- Daily administrative duties including filing and answering the phone, as required
- Other duties as assigned with escalating product and procedural knowledge, as required
Requirements:
- Reliable, self-motivated, and willing to learn
- Good communication skills
- Excellent interpersonal skills (both internally and externally)
- Ability to prioritize and complete work independently
- Work well under pressure and in a fast-paced environment
- Attention to detail and accuracy
- Flexible and adaptable to a dynamic environment
- Computer literate. Ability to use Microsoft Office products and general familiarity with ERP software.
- Able to lift 30 pounds
What we are offering
- A balance between work and personal life
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products Free parking
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/career in order to submit your application
About Richelieu Hardware
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Its products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 82 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
As Richelieu is celebrating 53 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.