Drive for Excellence

Huntsville Honda, Huntsville Dodge, and Hyundai of Muskoka are part of Performance Auto Group**, a** leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

We are looking for a Warranty Administrator to join our team at Performance Auto Group, Muskoka Region in beautiful Huntsville, Ontario. The Warranty Administrator is responsible for administering, processing and authorizing warranty claims to the distributor and reconciles them accordingly. They also provide support to the Service department with warranty administration activities and assist with customer inquiries.

Here’s what you’ll deliver:

• Process and submit warranty claims in a timely manner for Huntsville Dodge, Huntsville Honda and Hyundai of Muskoka.
• Complete all documentation required to process the claims.
• Process warranty claims to manufacturers for payment.
• Follow up on claims to obtain prompt payment.
• Close out all warranty work orders on a daily basis.
• Make up and submit all warranty claims and extended warranty claims, reconcile the credit memos from these sources and post credit memos into accounting.
• Weekly reports sent out to Managers for outstanding claims.
• Tracks warranty parts by tagging them with repair order number, date of replacement and date on which part may be disposed of.
• Follow up on any outstanding warranty claims to keep receivables current.
• Stay up-to-date on all new technical bulletins and recall circulars.
• Ability to work in adherence to company safety standards at all times.
• Backup Reception – answering phone calls and assisting visitors as required
• Backup for the Ministry of Transportation (MTO) process
• Backup for phone coverage in the Business Development Centre as needed
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What do you need to succeed?

• High School Diploma or GED is required.
• Minimum 1 year of automotive service experience preferred.
• Must have valid Class ‘G’ or ‘G2’ Ontario driver's license and clean drivers abstract.
• PBS software experience is an asset.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry, data editing and typing skills.
• Experience in all aspects of customer service and people management.
• Able to effectively communicate both verbally and in writing.
• Excellent interpersonal and time management skills.
• Ability to perform in a changing environment and meet deadlines in a timely manner.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Must be willing to be flexible with work schedules.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career development program
• Access to health, dental and vision insurance and group RSP
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Huntsville, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

Job Type: Full-time, permanent

We thank all applicants; however, only those contacted for an interview will be considered. Please apply through Indeed.ca or email ES.muskoka@performance.ca. Accommodations will be provided throughout the selection process as requested. For any inquiries, please email us.