Find Your Limitless with Reliance

By joining Reliance as a Team Manager, Warranty Management, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Team Leadership:
• Provide guidance to the warranty management team.
• Lead daily team objectives and coordinate workload distribution to meet expectations.
• Support the on-going development of team members.
• Act as the escalation point for customer or dealer warranty concerns.
• Claims Processing and Evaluation:
• Ensure that all incoming claims are reviewed and processed, ensuring they meet all necessary criteria for approval.
• Analyze and assess claims data for accuracy and completeness.
• Identify any discrepancies or potential issues with claims and meet with the relevant teams to resolve them.
• Verify that claims are in line with company policies and vendor requirements.
• Track and manage customer warranty claims through all stages of the process.
• Collaboration and Communication:
• Drive collaboration with team members to ensure timely and accurate claims processing.
• Communicate with claimants, stakeholders, and third-party vendors to gather necessary information, and to provide updates on claims status.
• Report on various metrics that indicate the performance of warranty claims.
• Foster a collaborative and efficient work environment.
• Claims Strategy and Process Improvement:
• Lead improvements initiatives to the warranty claims processes, workflows, and systems to increase efficiency.
• Support related projects as a warranty subject matter expert.
• Partner with internal and external stakeholders to ensure compliance to processes and to drive enhancements.
• The position is typically office-based, with potential for some remote work as per the company’s ‘Hybrid Work Arrangement’ policy.
• Standard working hours, though flexibility may be required during busy periods or when resolving urgent claims.
• Some travel may be necessary to meet with local branches, vendors, or attend training sessions.

What do you bring?

• Certifications related to statistical analysis, efficiency improvement and data management are an asset.
• Minimum of 3-5 years’ experience in claims management or a related field, with a strong understanding of claims handling processes.
• Ability to analyze complex data sets, identify trends, and derive actionable insights.
• Ability to review claims information and identify inconsistencies or potential issues.
• Strong verbal and written communication skills to support team members, interact with stakeholders and provide reports.
• Capable of identifying problems and proposing solutions in a timely manner.
• Proficient in claims management software and Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with data analysis tools is a plus.
• Understanding of warranty policies, vendors’ requirements, and claims management best practices.
• Ability to manage multiple tasks simultaneously while adhering to deadlines.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

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Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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